Officer-Customer Care Services

Kokilaben Dhirubhai Ambani Hospital; Amravati; On-site; INR 180,000 - 260,000; Full time

Job summary

Kokilaben Dhirubhai Ambani Hospital in Amravati seeks a Support Staff and Tech to ensure accurate billing and assist patients. You will coordinate with patients and departments, handle TPA filings, and support the finance and MRD teams with timely reports and documentation.

The role involves guiding patients to the correct departments, addressing queries, and participating in quality improvement initiatives within the organization.

Qualifications

• Graduate degree; PG or Diploma in a relevant field preferred.
• 0–5 years of work experience.

Responsibilities

• Ensure that right billing takes place based on the kind of service required by the patient
• Readily help the patient and attendant
• Solving the problems of the patient and clear the queries regarding their case
• Problems being diverted from operational departments for proper solution
• Guiding the patient to right departments
• Helping the corporate in patients with proper correspondence with the corporate
• Preparing the complete TPA files and submitting to Finance department
• Sending the reports to the MRD department after every 15 days
• Giving the letters, Railway / air concession forms to the patient
• Coordination with different departments of the hospital
• Submission of any deficiencies / queries raised by the insurance company
• To be a part of the Quality Improvement Initiative & Protocols of the organization.

Education

Graduate; PG / Diploma (Relevant) preferred

Job description

Job No.

Job No 07 AMRAVATI

Department

Support Staff and Tech

Location

Amravati, Maharastra

Work Experience

0–5 Years

Qualification

Graduate; PG / Diploma (Relevant) preferred

Description

• Ensure that right billing takes place based on the kind of service required by the patient
• Readily help the patient and attendant
• Solving the problems of the patient and clear the queries regarding their case
• Problems being diverted from operational departments for proper solution
• Guiding the patient to right departments
• Helping the corporate in patients with proper correspondence with the corporate
• Preparing the complete TPA files and submitting to Finance department
• Sending the reports to the MRD department after every 15 days
• Giving the letters, Railway / air concession forms to the patient
• Coordination with different departments of the hospital
• Submission of any deficiencies / queries raised by the insurance company
• To be a part of the Quality Improvement Initiative & Protocols of the organization.