Odoo Customer Support Executive

BrowseInfo; Ahmedabad District; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Flexible working hours

Attractive salary package

Team sports activities

12 days of training per year

Job summary

A technology-focused company in Ahmedabad is seeking an Odoo Customer Support Executive to join their support team. In this full-time role, you will manage client queries and resolve issues related to Odoo ERP, working closely with both consulting and development teams. Ideal candidates will have 1-3 years of relevant experience and excellent communication skills. The position offers an attractive salary, flexible culture, and opportunities for personal and team activities.

Qualifications

• 1–3 years of experience in Odoo ERP support or IT customer support role.
• Strong understanding of business workflows and Odoo functional concepts.
• Excellent communication, analytical, and problem-solving skills.

Responsibilities

• Respond to customer queries via calls, tickets, emails, and chat.
• Provide timely functional support for Odoo modules.
• Diagnose and troubleshoot issues, document bugs.
• Assist in module setups and user configuration.
• Track and update ticket status in the support system.

Skills

Odoo ERP support

Customer support skills

Business workflows understanding

Analytical and problem-solving

Communication skills

Job description

We are looking for a dedicated and customer-focused Odoo Customer Support Executive to join our support team. In this role, you will handle client queries, resolve functional and technical issues related to Odoo ERP, and ensure outstanding support experiences. You will work collaboratively with the consulting and development teams to maintain high levels of customer satisfaction.

Responsibilities

• Respond to customer queries via calls, tickets, emails, and chat
• Provide timely functional support for Odoo modules including CRM, Sales, Purchase, Inventory, Accounting, HRMS, etc.
• Diagnose and troubleshoot issues, document bugs, and coordinate with technical teams for resolution
• Assist in module setups, user configuration, and minor problem-solving
• Guide users on system features, best practices, and process improvements
• Track and update ticket status in the support system with detailed notes
• Maintain strong relationships with clients to ensure a positive support experience
• Escalate critical issues and follow up to ensure timely resolution

Must Have

• 1–3 years of experience in Odoo ERP support or IT customer support role
• Strong understanding of business workflows and Odoo functional concepts
• Excellent communication, analytical, and problem-solving skills
• Ability to manage multiple support cases efficiently
• Familiarity with ticketing systems and support documentation
• Customer-centric attitude and patience in handling queries

Nice to have

• Experience with Odoo Community & Enterprise editions
• Basic functional knowledge of SQL, Linux, or ERP integration
• Ability to conduct user training and demos confidently
• Previous experience in an Odoo Partner company is an advantage

What's great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Real responsibilities and challenges in a fast evolving company

Each employee has a chance to see the impact of his work.You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weeklysports sessions, team building events, monthly drink, and much more

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.