Customer Support Analyst (ERP Support)

INDAWS; Gandhinagar; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

5 Days working week

24 paid leaves

8 hrs of training every month

Free snacks and beverages

Team outings and celebrations

Job summary

A leading software company in Gandhinagar is seeking a Customer Support Analyst to assist clients with Odoo Business Apps. The role demands a customer-oriented professional with over a year of experience in IT support and a solution-minded approach. Working in a dynamic environment with collaborative internal teams, you'll ensure client satisfaction and contribute to product improvements. The position offers a full-time role with attractive benefits and training opportunities.

Qualifications

• 1+ years of experience in IT softwares functional support.
• IT & Business Affinity.
• Good knowledge of business processes.

Responsibilities

• Help customers with their use of Odoo Business Apps.
• Solve functional problems through chat, email, and call.
• Ensure customers' satisfaction.
• Contribute to the improvement of our product.

Skills

IT softwares functional support

Customer oriented

Autonomous and fast learner

Solution minded

Tools

XML

Python

JavaScript

Job description

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with akiller product, ahuge global community, as well as afun and exciting work environment.

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them with the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.

Business Knowledge

Technical Skills

Autonomy

Variability of the Job

Quality of Product / Tools

Responsibilities

• Help customers with their use of Odoo Business Apps
• Solve functional problems through chat, email and call by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction
• Improve customers' experience with the usage of Odoo
• Contribute to the improvement of our product
• Side projects (recruit and onboard new colleagues on the support team, give support training, ...)

Must Have

• 1+ years of experience in a IT softwares functional support
• IT & Business Affinity
• Customer oriented
• Autonomous and fast learner
• Solution minded

Nice to Have

• Good knowledge of business processes
• Technical knowledge (XML, Python, JS)

Why should you say 'YES' to this job?

• 2 weeks of intensive functional training with final certification
• You will contribute to the improvement of our software Odoo by escalating good feedback
• You will be delivering the best support experience to clients they have never had before!
• None of your work days will be the same, guarantee!

A full-time position with an attractive salary package.

Paid leaves

5 Days working week, 24 paid leaves and public holidays as per the IT Industry

Work at the best location with easy transportation connectivity.

Training

8 hrs of training every month to stay updated with the product and technology

Eat & Drink

Tea, coffee and snacks provided all day.

Sponsored Events

Team outing, team lunch, festive celebrations and lots of team building activities.

Exchange Program

Apply to a similar position in a subsidiary of Odoo.