Nursing Educator

Epoch Elder Care; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Epoch Elder Care is seeking a Head of Learning & Quality to steer organization-wide learning and capability development across facilities. You will design modules, oversee onboarding and ensure training records across locations are maintained, while aligning with quality and regulatory requirements.

You will drive the LMS adoption, coordinate audits and refreshers, mentor trainers, and partner with leaders to close competency gaps and improve resident care outcomes.

Qualifications

• Graduate/Postgraduate in Nursing, Healthcare Management, Hospital Administration, Quality, Education or a related field.
• Registered Nurse qualification is strongly preferred due to clinical and elder-care scope.
• Desirable certification or experience in dementia care, infection prevention, BLS/CPR, NABH awareness or training.

Responsibilities

• Lead organization-wide learning and capability development aligned to business priorities and quality goals.
• Prepare annual and monthly training calendars for nursing, care attendants, facility management and support functions.
• Conduct training-needs analysis using audits, incidents, performance gaps and regulatory requirements.

Skills

Adult learning principles

Instructional design

Facilitation

Competency assessment

Training evaluation

Stakeholder management

Data analysis

Education

Graduate/Postgraduate in Nursing, Healthcare Management, Hospital Administration, Quality, Education

Registered Nurse qualification preferred

NABH awareness or training desirable

Tools

LMS

CareFlick/NOVA

Microsoft Excel

Job description

Role Purpose

To lead learning and capability development across all Epoch Elder Care facilities. The role is

responsible for orientation, training, competency development, learning systems and training records.

It also supports the Quality Head by planning training based on audit findings, incidents, compliance gaps and organizational priorities.

Key Responsibilities

1. Learning Strategy and Capability Development

• Develop and implement the organization-wide learning and development strategy in alignment with business priorities, resident-care needs, regulatory requirements and quality goals.
• Prepare the annual and monthly training calendars for nursing, care attendants, facility management, housekeeping, food and beverage, engagement, admissions and other support functions.
• Conduct training-needs analysis using audits, incident trends, performance gaps, resident needs, manager feedback and regulatory requirements.
• Design, develop, standardize and periodically update training modules, facilitator guides, presentations, assessments, bilingual learning aids and competency checklists.
• Lead orientation and structured onboarding for new employees, including role-specific induction, on-the-job learning and completion tracking.
• Conduct or coordinate classroom, virtual, in-service and practical training; develop internal trainers, topic experts and training champions across facilities.
• Evaluate training effectiveness through pre- and post-tests, competency demonstrations, audits, observations, outcome measures and retraining plans.
• Maintain training MIS, attendance, competency, certification and retraining records; present trends and actions to management.
• Coach and mentor managers, nurses, care teams and internal trainers to strengthen ownership of learning and performance.

2. Quality and Compliance Support

• Work with the Quality Head to understand audit findings, incident learnings, compliance gaps and areas requiring staff development.
• Prepare and conduct refresher training, competency checks and awareness sessions based on quality priorities.
• Support staff preparation for internal audits, NABH assessments, mock drills and other compliance activities through training.
• Assist in communicating revised SOPs, policies, protocols and checklists to employees and ensure training completion is recorded.
• Share training-related observations and repeated competency gaps with the Quality Head and concerned department heads.
• Participate in quality and incident-review meetings when training inputs or follow-up actions are required.

3. Digital Learning and Documentation Systems

• Lead training and user adoption for the LMS, digital care documentation and operational applications.
• Define training, adoption, documentation and audit requirements for systems such as CareFlick/NOVA, Katha and other approved platforms.
• Partner with technology vendors and internal users to improve workflows, forms, dashboards, alerts, audit trails and user capability.
• Train employees in the correct use of digital systems and provide refresher support when required.
• Monitor completion of assigned digital learning and share usage or training gaps with concerned stakeholders.

4. Leadership and Cross-functional Collaboration

• Serve as the subject‑matter lead for organizational learning and employee capability development.
• Partner with department heads and facility leaders to agree priorities, responsibilities, timelines and measurable outcomes.
• Provide recommendations to leadership on training needs, competency gaps and learning priorities.
• Ensure new services, processes, equipment and standards are supported by appropriate staff training.
• Represent the Learning & Quality function in leadership reviews, projects and cross‑functional meetings.

Key Deliverables / Performance Indicators

• Annual learning strategy and timely execution of approved training calendars.
• Orientation, mandatory training and competency completion rates across facilities.
• Improvement in pre/post assessment scores, observed competencies and post‑training audit results.
• Timely completion of training actions arising from audits, incidents and quality reviews.
• Staff awareness and competency regarding applicable SOPs, policies and compliance requirements.
• Reliable monthly MIS and leadership reporting on training delivery, attendance, assessments and outcomes.
• Improved adoption of approved learning and documentation systems.

Qualifications and Experience

• Graduate/Postgraduate qualification in Nursing, Healthcare Management, Hospital Administration, Quality, Education or a related field.
• Registered Nurse qualification is strongly preferred due to the clinical and elder‑care scope of the role.
• Relevant certification or demonstrated experience in dementia care, infection prevention, BLS/CPR, NABH awareness or training is desirable.
• Minimum 10‑12 years of relevant experience in learning and development, clinical education or healthcare training; leadership experience is preferred.
• Experience in elder care, assisted living, long‑term care, hospitals or other resident/patient‑care settings is highly desirable.

Required Competencies

• Strong knowledge of adult learning, instructional design, facilitation, competency assessment and training evaluation.
• Sound understanding of clinical care, dementia care, resident safety, infection prevention, documentation standards and service quality.
• Basic working knowledge of healthcare quality, incident learning and accreditation requirements.
• Ability to develop clear training content, competency checklists, learning dashboards and management reports.
• Strong analytical ability, attention to detail, judgment, prioritization and follow‑through.
• Excellent written and verbal communication, presentation, coaching and stakeholder‑management skills.
• Comfort with LMS, digital documentation platforms, spreadsheets, presentations and data‑based review.
• Ability to travel between facilities and work collaboratively with multidisciplinary and frontline teams.

Role Authority and Accountability

The Head - Learning & Quality is accountable for planning, delivering and monitoring learning and

competency‑development activities. The Quality Head retains ownership of quality audits, CAPA,

incident governance, accreditation and compliance monitoring. Department and facility heads remain

responsible for operational implementation and staff performance.