NRI-VRM

HDFC Bank Limited; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

HDFC Bank Limited seeks a Virtual Relationship Manager for NRI Business to build and manage relationships with NRIs, driving asset and liability growth and cross-selling MF, LI, and other TPP products.

You will engage customers, meet revenue targets, update CRM diligently, and identify cross-sell opportunities while ensuring compliance and high service levels.

Qualifications

• Graduation is required; Post-graduation preferred.
• AMFI Certification and IRDA Certification are essential.
• Strong sales and communication skills with client focus.
• Experience with NRI or wealth products is a plus.

Responsibilities

• Interact regularly with customers to build rapport and understand profiles.
• Achieve monthly and yearly revenue targets.
• Enhance portfolio value and drive cross-sell of LI, MF, and other products.
• Maintain CRM records, update call outcomes and follow-up dates.
• Identify cross-sell opportunities to position the bank as a one-stop solution.
• Deliver quality customer service and resolve queries promptly.

Skills

Sales Skills

Relationship Management

Banking Product Knowledge

AMFI Certification

IRDA Certification

Education

Graduation

Post-graduation preferred

Tools

CRM Software

Job description

Job Title

Virtual Relationship Manager - NRI Business

Business Unit

NRI Business

Reporting To

VRM Team Leader

Job Function and Role Type

Sales, Individual Contributor

Version No

2.0

Job Purpose

To build and manage relationships with Virtual program-managed clients, ensuring customer acquisition, retention, and income generation through sales of Assets, Liability, Mutual Funds, Life Insurance, and other TPP products.

Key Responsibilities

HNW Portfolio Management

• Interact regularly with customers to build rapport and understand profiles.
• Achieve MTD and YTD revenue targets.
• Enhance portfolio value and achieve top-line targets for products like LI and MF.
• Acquire new customers meeting product criteria and flag them on the system.

Operations, Marketing & Processes

• Monitor inward remittances and FCY cheque realization.
• Contact 30 unique customers daily for sales calls.
• Update CRM with call details, outcomes, and follow-up dates.
• Ensure documentation certification for account opening and maintenance.
• Identify cross-sell opportunities to position the bank as a one-stop solution.

Customer Service

• Deliver quality customer service and resolve queries on the same day.
• Inform customers about regulatory or process changes.
• Ensure all complaints are resolved within the bank-specified TAT.

Education:

• Graduation required; Post-graduation preferred.

Certifications:

• AMFI Certification, IRDA Certification, NRI Product and Regulatory Knowledge.

Key Competencies

• Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition and trends.

Major Stakeholders

• Customers, Branch Banking Team, Operations, NR Product Team, Treasury, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills