Non Voice Customer Service Executive

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance in Maharashtra, India, is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat and to troubleshoot complex issues efficiently.

You will collaborate with internal teams to enhance product knowledge, develop comprehensive product/service knowledge, analyze customer feedback, and build strong relationships to ensure long-term loyalty and retention.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical abilities.
• Experience with customer service software and tools.
• Able to learn new technologies quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical understanding

Communication skills

Task prioritization

Problem-solving

Customer service software

Adaptability

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.