Non Voice Customer Service Executive

Talent Acquaintance; Lucknow; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a customer support specialist to assist customers with technical inquiries via phone, email or chat. The role emphasizes timely resolution, clear communication, and high-quality service.

You will collaborate with internal teams to expand product knowledge, maintain knowledge bases, analyze feedback, and build strong relationships that drive customer loyalty and satisfaction.

Formación

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Conocimientos

Technical concepts and principles

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Customer service software

Learning quickly

Adapt to new technologies

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.