Non Voice Customer Service Executive

Talent Acquaintance; Surat; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Surat seeks a customer support specialist to provide technical assistance to customers via phone, email, or chat, and to resolve issues efficiently. You will develop and maintain deep knowledge of our products and services to deliver accurate guidance.

Collaboration with internal teams will help enhance product knowledge, improve customer satisfaction, and foster long-term loyalty. The role requires clear communication, analytical thinking, and a proactive approach to

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Communication skills

Analytical thinking

Problem-solving

Customer service mindset

Multitasking

Team collaboration

Tools

CRM software

Customer service tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.