Non Voice Customer Service Executive

Talent Acquaintance; Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Jaipur, India is seeking a technically skilled Customer Support Specialist to provide frontline assistance to customers via phone, email, or chat. You will troubleshoot complex issues, improve product knowledge, and collaborate with internal teams to boost satisfaction and loyalty.

You must communicate clearly, prioritize tasks in a fast-paced setting, and apply analytical thinking to resolve problems.

Qualifications

• Experience in technical support or customer service.
• Strong communication and problem-solving abilities.
• Ability to learn quickly and adapt to new technologies.
• Experience with customer service software.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical knowledge

Communication skills

Prioritization

Analytical thinking

Adaptability

Tools

CRM software

Troubleshooting tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.