Non Voice Process Executive - Chat and Email

The Job Factory; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary + performance incentives

Paid training & certification

Cab facility (as per company policy)

Medical insurance & PF/ESI

Career growth & internal promotions

Professional MNC work environment

Job summary

The Job Factory in Bengaluru is looking for enthusiastic International Non Voice Process Executives to manage customer calls for global clients. This role emphasizes delivering high-quality customer service while maintaining compliance standards.

Ideal candidates should possess excellent spoken English skills and be willing to work in rotational shifts. The position offers a competitive salary, paid training, and opportunities for career advancement within a professional work environment.

Qualifications

• Excellent spoken English communication skills.
• Customer-focused mindset with attention to detail.
• Basic computer knowledge is essential.

Responsibilities

• Handle inbound/outbound international customer calls professionally.
• Resolve issues related to billing, accounts, services, or products.
• Meet daily call targets and maintain call quality standards.

Skills

Excellent spoken English communication skills

Customer-focused mindset

Basic computer knowledge

Education

Graduate / Undergraduate

Job description

We are hiring enthusiastic International Non Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage