Non Voice Process Associate

Talent Acquaintance; New Delhi; On-site; INR 250,000 - 550,000; Full time

Job summary

Talent Acquaintance is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot complex issues and work with internal teams to improve product knowledge and drive customer satisfaction.

The role emphasizes building strong customer relationships, maintaining product knowledge, and analyzing feedback to suggest improvements for ongoing loyalty and retention.

Qualifications

• Experience in customer support roles.
• Strong technical background is beneficial.
• Excellent written and verbal communication.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Communication

Interpersonal skills

Problem solving

Analytical thinking

Adaptability

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.