Non Voice Process Associate

Talent Acquaintance; Lucknow; On-site; INR 250,000 - 420,000; Full time

Job summary

Talent Acquaintance in Lucknow is seeking a proactive Technical Support professional to assist customers via phone, email, or chat and resolve complex issues. You will collaborate with internal teams to improve knowledge and drive satisfaction, while maintaining up-to-date product information and processes.

The role emphasizes strong communication, rapid problem-solving, and the ability to adapt to new tools as part of a fast-paced customer service team.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical understanding

Communication skills

Problem-solving

Analytical skills

Customer service mindset

Education

Tools

CRM software

Helpdesk software

Chat tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.