Non Voice Process Associate

Talent Acquaintance; Nagpur District; In loco; INR 300.000 - 500.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance in Nagpur, India, seeks a customer support specialist to provide technical assistance to customers via phone, email, or chat. The role focuses on resolving issues and expanding product knowledge through collaboration with internal teams.

Candidates will analyze feedback, suggest product improvements, and build lasting relationships to ensure customer loyalty and satisfaction in a fast-paced environment.

Competenze

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Mansioni

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Conoscenze

Technical concepts understanding

Excellent communication

Fast-paced work ability

Problem solving

Customer service software

Adaptability

Descrizione del lavoro

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.