Non Voice Process Associate

Talent Acquaintance; Hyderabad; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Talent Acquaintance in Hyderabad is seeking a customer support professional to provide technical assistance via phone, email or chat. You will troubleshoot complex issues, collaborate with internal teams, and build deep product knowledge to drive customer satisfaction.

Ideal candidates communicate clearly, handle fast-paced environments, and adapt to new technologies while maintaining a customer-centric approach and long-term loyalty.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilités

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Connaissances

Technical knowledge

Communication skills

Work prioritization

Problem-solving

Customer service tools

Adaptability

Outils

Customer service software

CRM systems

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.