Non Voice Process Associate

Talent Acquaintance; Ahmedabad District; Presencial; INR 300.000 - 600.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a customer support specialist to provide technical assistance to customers via phone, email or chat. You will troubleshoot complex issues and collaborate with internal teams to improve product knowledge and customer satisfaction.

You will develop and maintain knowledge of products and services, analyze feedback, and build strong customer relationships to drive loyalty and retention.

Formación

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Conocimientos

Technical concepts

Communication

Problem-solving

Adaptability

Customer service tools

Learning quickly

Herramientas

Customer service software

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.