Non Voice Process Associate

Talent Acquaintance; Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated Customer Support professional to provide technical assistance via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain robust product knowledge to enhance customer satisfaction.

Ideal candidates possess strong technical understanding, excellent communication, and the ability to adapt quickly in a fast-paced environment while building lasting customer relationships and driving loyalty.

Qualifications

• Strong grasp of technical concepts and principles.
• Excellent written and verbal communication.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to improve product knowledge and customer satisfaction.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback and suggest product improvements.
• Build relationships to ensure long-term loyalty and retention.

Skills

Technical understanding

Communication skills

Interpersonal skills

Problem solving

Analytical skills

Adaptability

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.