Non Voice Customer Service | International BPO

Talent Acquaintance; Indore District; Sur place; INR 240 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance in Indore, India, is seeking a customer service professional to handle inquiries, provide accurate information about products, and build lasting relationships with customers. The role requires excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and strong problem-solving abilities.

You’ll collaborate with internal teams to resolve complex issues and maintain up-to-date product knowledge.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Communication skills

Interpersonal skills

Multi-tasking

Problem solving

Computer literacy

Adaptability

Teamwork

Outils

CRM software

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.