Non Voice Customer Service | International BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 200,000 - 280,000; Full time

Job summary

Talent Acquaintance in Ahmedabad is seeking a proactive Customer Support professional to handle inquiries, provide accurate product information, and maintain courteous service. The role focuses on building lasting relationships with customers, collaborating with internal teams to resolve issues, and keeping product knowledge up to date to ensure high satisfaction and loyalty.

If you thrive in a fast-paced environment and enjoy helping others, this position offers an opportunity to contribute to

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, multi-priority environment.
• Strong problem-solving and attention to detail.
• Proficient with computers and software applications.
• Teamwork and positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Meet or exceed performance targets, including quality metrics and sales goals.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Adaptability

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.