Non Voice Customer Service | International BPO

Talent Acquaintance; Chandigarh; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance in Chandigarh is seeking a customer support professional to handle inquiries, provide timely information about products or services, and build lasting relationships with customers. You will collaborate with internal teams to resolve complex issues, maintain strong product knowledge, and strive to meet quality and sales targets with a positive, detail‑oriented mindset.

Ideal candidates have adaptability, strong communication skills, and the ability to work in a fast-paced

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Communication skills

Interpersonal skills

Multitasking

Problem solving

Analytical thinking

Computer literacy

Adaptability

Teamwork

Positive attitude

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.