Non Voice Customer Service | International BPO

Talent Acquaintance; Chennai District; On-site; INR 260,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated customer support professional in Chennai to handle inquiries and resolve issues with courtesy. You will provide accurate product information, build lasting customer relationships, and collaborate with internal teams to address complex complaints.

The role emphasizes strong product knowledge, problem-solving, and meeting quality and sales targets in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Able to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient with computer systems and software applications.
• Adaptable to changing situations and priorities.
• Collaborative team player with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Problem solving

Analytical skills

Attention to detail

Teamwork

Adaptability

Multi-tasking

Tools

Computer systems

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.