Non Voice Customer Service | International BPO

Talent Acquaintance; Coimbatore District; In loco; INR 200.000 - 300.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance is seeking a customer-centric professional to handle inquiries and resolve issues with courtesy and accuracy. You will provide timely information about products or services and build lasting relationships to ensure customer satisfaction.

You will collaborate with internal teams to resolve complex complaints, maintain strong product knowledge, and strive to meet quality and sales targets in a dynamic, fast-paced environment.

Competenze

• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficient with computers and software applications.
• Adaptable to changing situations and priorities.
• Team player with a positive attitude.

Mansioni

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conoscenze

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Teamwork

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.