Non Voice Associate | International BPO

Talent Acquaintance; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Acquaintance is seeking a proactive technical support specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams to broaden product knowledge, and deliver timely resolutions in a fast-paced environment.

You will maintain comprehensive knowledge of products and services, update knowledge base articles, and escalate potential problems to senior management when needed.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer applications and software.
• Experience working in an international BPO setting is preferred.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Skills

Technical concepts

Communication skills

Problem-solving

Multitasking

Computer proficiency

Analytical skills

Troubleshooting

BPO experience

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.