Non Voice Associate | International BPO

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance in Mumbai is seeking a customer-focused technical support specialist to assist customers via phone, email and chat, troubleshoot complex issues, and collaborate with internal teams to improve product knowledge and customer satisfaction.

You will develop and maintain comprehensive knowledge of products and services, identify and escalate potential issues to senior management when necessary, and continuously update knowledge base articles to ensure accuracy and relevance.

Qualifications

• Proven ability to diagnose and resolve technical issues.
• Strong verbal and written communication skills.
• Experience helping customers across multiple channels (phone, email, chat).
• Familiarity with product documentation and knowledge base usage.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Experience in an international BPO setting preferred if available.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Skills

Technical support

Customer communication

Troubleshooting

Product knowledge

Issue escalation

Knowledge base maintenance

Tools

Ticketing systems

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalated potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.