Non Voice Associate | International BPO

Talent Acquaintance; Hyderabad; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in Hyderabad, India seeks a capable technical support specialist to assist customers via phone, email, or chat, delivering high-quality solutions and ensuring satisfaction. You will troubleshoot complex issues, collaborate with internal teams to improve product knowledge, and develop comprehensive documentation and knowledge-base articles.

A fast-paced environment, strong communication, and the ability to manage multiple tasks simultaneously are essential to provide superior

Formación

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Responsabilidades

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Conocimientos

Technical concepts

Communication skills

Problem-solving

Multi-tasking

Computer proficiency

Troubleshooting

International BPO experience

Descripción del empleo

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.