Non Voice Associate | International BPO

Talent Acquaintance; Surat; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Surat, Gujarat, seeks an experienced Technical Support Executive to assist customers via phone, email, or chat. You will troubleshoot issues, collaborate with internal teams, and update knowledge bases.

The role emphasizes strong communication, problem-solving, and the ability to handle multiple tasks in a fast-paced setting, with opportunities to contribute to product knowledge and customer satisfaction.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.

Responsibilities

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalateatpppotential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Skills

Technical concepts understanding

Communication skills

Problem-solving

Multi-tasking

Computer proficiency

Experience in international BPO

Job description

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and escalatpppotential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.