Non Voice Associate | International BPO

Talent Acquaintance; Lucknow; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Talent Acquaintance in Lucknow is seeking a customer-facing technical support specialist to resolve complex issues by phone, email, or chat.

You will build product knowledge, update knowledge base, collaborate with internal teams, and escalate to senior management when needed.

The role emphasizes fast-paced multitasking, strong problem-solving, and excellent communication to enhance customer satisfaction.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Responsabilités

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Connaissances

Technical concepts

Communication skills

Multitasking

Computer applications

Troubleshooting

International BPO experience

Description du poste

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.