Network Operations Center Engineer

enGen Global; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

enGen Global is seeking a senior NOC/Command Center professional in Chennai, India, to lead incident management for Priority 1 and Priority 2 events. You will coordinate bridges, drive recovery actions, and mentor junior analysts across infrastructure, cloud, and network domains.

The role requires 8–12 years of NOC experience, readiness for rotational 24x7 shifts, and strong expertise in monitoring tools and ITIL processes. Join a dynamic team delivering critical business services.

Qualifications

• Monitoring & Observability tools experience.
• ITIL process knowledge.
• Experience in NOC/Command Center environments.
• Ready for 24x7 rotational shifts.
• Strong incident triage and prioritization skills.
• Bridge call support and incident documentation.

Responsibilities

• Act as senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.
• Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence.
• Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.
• Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.
• Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.
• Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.
• Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.
• Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.
• Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.
• Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.
• Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.
• Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.
• Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.
• Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.
• Participate in on-call or rotational support and provide senior-level coverage for critical business services.

Skills

Monitoring & Observability

Incident Triage & Prioritization

ITIL Process Knowledge

Bridge Call Support

Automation Awareness

WIndows/Linux/Network/Cloud

Dynatrace

Grafana

PowerShell/Python/Ansible

Cloud & Infrastructure Fundamentals

Tools

Dynatrace

Grafana

PowerShell

Python

Ansible

Windows

Linux

Networking

Job description

• Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.

• Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence.

• Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.

• Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.

• Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.

• Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.

• Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.

• Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.

• Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.

• Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.

• Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.

• Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.

• Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.

• Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.

• Participate in on-call or rotational support and provide senior-level coverage for critical business services.

ESSENTIAL RESPONSIBILITIES

• Monitoring & Observability Tools

• ITIL Process Knowledge

Technical Skills

• Enterprise Monitoring & Observability (Dynatrace, Grafana)

• Infrastructure Fundamentals (Windows, Linux, Network, Cloud)

• Automation Awareness (PowerShell, Python, Ansible preferred)

• Incident Triage & Prioritization

• P1/P2 Major Incident Identification

• Bridge Call Support & Incident Documentation

• Post Incident Review (PIR) Participation

Operational Skills

• Change Awareness & Operational Risk Assessment

• Operational Analytics & Trend Analysis

Soft Skills

• Strong Analytical Thinking

EDUCATION

EXPERIENCE

• 8 - 12 years in NOC/Command Center

• Ready to work in Rotational Shift (24*7 support model)