NOC Engineer L2

SHI Solutions India Pvt. Ltd.; Mumbai; Sur place; INR 400 000 - 600 000; Plein temps

Résumé du poste

SHI Solutions India Pvt. Ltd. based in Mumbai is looking for a support professional to provide L2 support for network issues and end-user incidents. The candidate will work closely with the NOC team and ensure timely resolution of incidents while maintaining service quality.

A strong background in Desktop Support, Networking, and Troubleshooting is essential. Candidates should possess excellent communication skills. Interested individuals can share their resumes via the provided email.

Qualifications

• Strong communication and coordination within teams.
• Proficient in Desktop Support and troubleshooting.
• Capable of efficiently managing incidents.

Responsabilités

• Provide L2 support for network and end-user issues.
• Coordinate with the NOC team and end users.
• Monitor incidents for timely resolution.

Connaissances

Good communication and coordination skills

Knowledge of Desktop Support

Knowledge of Firewall

Knowledge of Networking

Troubleshooting skills

Knowledge of EUC

Description du poste

Key Responsibilities:

• Provide L2 support for network and end-user issues.
• Coordinate closely with the NOC team and customer end users.
• Troubleshoot Desktop Support, Firewall, Network, and EUC-related issues.
• Monitor incidents, ensure timely resolution, and maintain service quality.
• Escalate critical issues and coordinate with internal teams when required.

Required Skills:

• Good communication and coordination skills.
• Knowledge of Desktop Support, Firewall, Networking, Troubleshooting, and EUC.
• Ability to handle incidents and support operations efficiently.

Interested candidates can share their updated resumes to [e-mail]