NOC Engineer L2

SHI Solutions India Pvt. Ltd.; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

SHI Solutions India Pvt. Ltd. based in Mumbai is looking for a support professional to provide L2 support for network issues and end-user incidents. The candidate will work closely with the NOC team and ensure timely resolution of incidents while maintaining service quality.

A strong background in Desktop Support, Networking, and Troubleshooting is essential. Candidates should possess excellent communication skills. Interested individuals can share their resumes via the provided email.

Qualifications

• Strong communication and coordination within teams.
• Proficient in Desktop Support and troubleshooting.
• Capable of efficiently managing incidents.

Responsibilities

• Provide L2 support for network and end-user issues.
• Coordinate with the NOC team and end users.
• Monitor incidents for timely resolution.

Skills

Good communication and coordination skills

Knowledge of Desktop Support

Knowledge of Firewall

Knowledge of Networking

Troubleshooting skills

Knowledge of EUC

Job description

Key Responsibilities:

• Provide L2 support for network and end-user issues.
• Coordinate closely with the NOC team and customer end users.
• Troubleshoot Desktop Support, Firewall, Network, and EUC-related issues.
• Monitor incidents, ensure timely resolution, and maintain service quality.
• Escalate critical issues and coordinate with internal teams when required.

Required Skills:

• Good communication and coordination skills.
• Knowledge of Desktop Support, Firewall, Networking, Troubleshooting, and EUC.
• Ability to handle incidents and support operations efficiently.

Interested candidates can share their updated resumes to [e-mail]