Night Shift Call Center Jobs – Voice Process – Cab Facility Provided

HR Service Jobs; India; On-site; INR 223,200 - 279,000; Full time

Benefits offered by this job

Free cab facility

Performance-based incentives

Paid training

Provident Fund (PF)

Employee State Insurance (ESI)

Job summary

A leading call center service provider is seeking Night Shift Call Center Executives to join their team in India. You'll be the first point of contact for customers, assisting with inquiries and ensuring a positive service experience. This role is suitable for both freshers and experienced candidates. Benefits include a free cab facility, performance-based incentives, and a supportive team culture.

Qualifications

• Excellent verbal communication skills in English and Hindi.
• Basic computer knowledge including MS Office.
• Ability to handle stressful situations calmly.

Responsibilities

• Handle inbound and outbound calls to address customer queries.
• Update customer records accurately.
• Resolve customer issues promptly.

Skills

Verbal communication skills in English and Hindi

Basic computer knowledge

Listening and interpersonal skills

Problem-solving skills

Education

Minimum 12th Pass or Graduate in any stream

Job description

Job Summary

HR Service Jobs is seeking enthusiastic and customer-focused individuals to join our dynamic Voice Process Call Center team for the night shift. As a Call Center Executive, you will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive service experience. This is an excellent opportunity for freshers or experienced professionals looking to build a stable career in customer service. Night shift role with cab facility included.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries, complaints, and service requests.
• Maintain a professional and empathetic tone during customer interactions.
• Update customer records and document call outcomes accurately in the system.
• Resolve customer issues promptly or escalate unresolved queries to the relevant department.
• Meet or exceed daily call handling quotas and performance metrics.
• Maintain confidentiality and adhere to company policies and procedures.
• Collaborate with team members and participate in regular training sessions.

Required Skills and Qualifications

• Minimum 12th Pass or Graduate in any stream.
• Excellent verbal communication skills in English and Hindi (or regional language as per location).
• Basic computer knowledge (MS Office, typing speed of at least 25 WPM).
• Good listening and interpersonal skills.
• Ability to handle stressful situations calmly and professionally.
• Flexible to work in a night shift environment.

Experience

• Freshers are welcome to apply.
• Previous experience in a BPO or call center (voice process) will be an added advantage.

Working Hours

• Night Shift: 9:00 PM to 6:00 AM (IST)
• Work Days: 6 days a week (Rotational weekly off)
• Shift timings may vary depending on business needs.

Knowledge, Skills and Abilities

• Sound understanding of customer service protocols.
• Capability to quickly learn and use customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work both independently and within a team.
• Willingness to work in a fast-paced and target-driven environment.

Benefits

• Free cab facility (pick-up and drop for night shift employees).
• Performance-based incentives and bonuses.
• Paid training during the onboarding process.
• Provident Fund (PF) and Employee State Insurance (ESI).
• Career growth opportunities and internal promotions.
• Supportive team culture and modern work environment.

Why Join HR Service Jobs?

• Be a part of a leading call center service provider with a strong reputation.
• Enjoy work-life balance with reliable transport and night shift allowance.
• Build a stable and rewarding career path in the BPO sector.
• Work in a professional yet friendly environment that supports learning and development.
• Ideal for both freshers and experienced candidates looking to establish a long-term role in customer service.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Night Shift Call Center – Voice Process.