Nexthink & LogMeIn Administrator

Tata Consultancy Services; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services seeks an experienced EUC/Endpoint Management professional to administer and optimize Nexthink DEX and LogMeIn platforms. You will deploy agents, manage RBAC and SSO/MFA, and connect with ServiceNow to streamline incidents and access control.

You will monitor endpoint health and user experience, build dashboards and alerts, and work with Service Desk, EUC, Infrastructure, and Security teams to improve digital employee experience and maintain governance and security.

Qualifications

• 5+ years in EUC/Endpoint Management, Digital Employee Experience (DEX), Remote Support Platforms, ServiceNow, Intune/SCCM, Azure AD/Entra ID, and ITIL-based operations.

Responsibilities

• Responsible for administration, configuration, monitoring, and support of Nexthink DEX and LogMeIn platforms.
• Manage platform deployment, collector/agent installations, user access, RBAC, SSO/MFA integration, and ServiceNow connectivity.
• Monitor endpoint health, user experience, and remote support operations; develop dashboards, reports, alerts, and automation workflows.
• Collaborate with Service Desk, EUC, Infrastructure, and Security teams to proactively identify and remediate endpoint issues and ensure secure remote access.
• Provide L2/L3 technical support, training, and continuous service improvement across the enterprise environment.

Skills

EUC/Endpoint Mgmt

Digital Employee Experience

Remote Support Platforms

ServiceNow

Intune/SCCM

Azure AD/Entra ID

ITIL operations

Tools

Nexthink DEX

LogMeIn

Intune

SCCM

Azure AD

Entra ID

Job description

Role & responsibilities

Responsible for the administration, configuration, monitoring, and support of Nexthink Digital Employee Experience (DEX) and LogMeIn Remote Support platforms. Manage platform deployment, collector/agent installations, user access, RBAC, SSO/MFA integration, and ServiceNow connectivity. Monitor endpoint health, user experience, and remote support operations, while developing dashboards, reports, alerts, and automation workflows. Collaborate with Service Desk, EUC, Infrastructure, and Security teams to proactively identify and remediate endpoint issues, ensure secure remote access, improve employee digital experience, and maintain platform governance, compliance, and operational excellence. Provide L2/L3 technical support, troubleshooting, training, and continuous service improvement initiatives across the enterprise environment.

Preferred candidate profile

5+ years in EUC/Endpoint Management, Digital Employee Experience (DEX), Remote Support Platforms, ServiceNow, Intune/SCCM, Azure AD/Entra ID, and ITIL-based operations