Nexthink Administrator / Digital Experience Engineer

VMC Soft Technologies, Inc; Chennai District; On-site; INR 150,000 - 210,000; Full time

Job summary

VMC Soft Technologies, Inc. is seeking an experienced Nexthink expert to manage and optimize the Nexthink platform. You will design dashboards, implement use cases, and automate routine reports to improve IT service delivery.

Responsibilities include monitoring user experience, collaborating with Service Desk and IT teams, and driving remediation with AI-enhanced insights. The role emphasizes proactive problem solving and governance-ready reporting.

Qualifications

• Implement, configure and administer Nexthink platform ensuring performance and security.
• Design custom dashboards, campaigns, and score definitions for operational KPIs.
• Develop use cases and scripts to automate issue detection and remediation workflows.
• Monitor user experience scores, device health, and incident trends across endpoints.
• Collaborate with Service Desk and engineering teams to optimize service delivery.
• Create SOPs and training content for Nexthink operations and dashboards.

Responsibilities

• Design and develop Nexthink dashboards, campaigns, and score definitions for KPIs.
• Build executive and operational dashboards for IT, HR, and business stakeholders.
• Automate recurring reports and insights on device health, UX, and performance trends.
• Develop use cases and remote actions to automate issue detection and remediation workflows.
• Collaborate with automation and AI teams to integrate Nexthink events into workflows via ServiceNow, Power Automate, or Python-based automation.
• Monitor end-user experience and drive permanent fixes based on RCA findings.

Skills

Nexthink Platform Management

Dashboard & Visualization

Use Case Development

Experience Monitoring

Collaboration & Reporting

Continuous Improvement

ITIL basics

Job description

location: New Delhi, Chennai

Skills: Nexthink

Experience Required: 4-6

Primary Skills 1. Nexthink Platform Management

Experience in implementation, configuration, and administration of the Nexthink platform, ensuring optimal performance and integration with enterprise systems.

Manage platform upgrades, patches, and version enhancements in coordination with vendor support.

Maintain role-based access, data sources, and connectors as per compliance and security policies.

Dashboard and Visualization

Design and develop custom Nexthink dashboards, campaigns, and score definitions tailored to operational KPIs and user experience goals.

Leverage Nexthink to build executive-level and operational dashboards for IT, HR, and business stakeholders.

Automate recurring reports and visual insights on DEX health, device stability, and performance trends.

Use Case Development

Implement Out-of-the-Box (OOTB) and custom use cases to monitor critical metrics such as login time, application crashes, network latency, patch compliance, and system responsiveness.

Develop custom scripts and remote actions to automate issue detection and remediation workflows.

Partner with automation and AI teams to integrate Nexthink events into self-healing workflows via ServiceNow, Power Automate, or Python-based automation.

Experience Monitoring & Incident Prevention

Continuously monitor user experience scores, device health, and incident trends across endpoints.

Detect and analyze crashes, slowdowns, and anomalies affecting end-user experience, and work with technical teams to drive permanent fixes.

Conduct root cause analysis (RCA) on recurring experience degradations and recommend preventive measures.

Identify performance bottlenecks caused by OS updates, software conflicts, or configuration drifts and drive resolution plans.

Collaboration and Reporting

Collaborate with Service Desk, Workplace Engineering, and Application Support teams to correlate Nexthink insights with incident data and optimize service delivery.

Present analytical findings and trend insights during weekly/monthly governance meetings with management.

Develop and maintain detailed knowledge documentation, SOPs, and training content for Nexthink operations and dashboards.

Continuous Improvement

Evaluate new Nexthink modules and capabilities to improve automation and proactive remediation.

Drive innovation through AI-based analytics and sentiment correlation to predict and prevent experience degradation.

Contribute to the Digital Experience Strategy by identifying emerging trends and influencing future tool adoption.

Secondary Skills 1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)