NewWave Computing - Manager - Customer Success

NewWave Computing Pvt Ltd; Bengaluru; On-site; INR 300,000 - 700,000; Full time

Benefits offered by this job

Fixed + Performance based Incentives

Limitless opportunities to learn and grow

Visibility within the organization for good work

Supportive to employee needs

Job summary

An established industry player is seeking a Customer Success Manager to drive sales initiatives and enhance client relationships. This role offers the chance to develop a strong sales strategy, engage with clients, and contribute to business growth in a dynamic environment. With a focus on self-development and career progression, you'll have opportunities to gain certifications and build a professional network. Join a company that values employee growth and offers merit-based advancements, while providing the best in industry compensation and incentives. If you're passionate about customer success and sales, this is the opportunity for you!

Qualifications

• Strong selling and cross-selling capabilities are essential.
• Must demonstrate competence in opportunity progression and closure.

Responsibilities

• Identify opportunities and build a strong sales pipeline.
• Meet overall business profitability targets and expand customer base.

Skills

Sales Strategy

Customer Relationship Management

Training & Certifications

Consultative Selling

Self-Development

Education

Bachelor's Degree

Job description

NewWave Computing - Manager - Customer Success

2 days ago Be among the first 25 applicants

Direct message the job poster from NewWave Computing Pvt Ltd

Business Development

JOB DESCRIPTION FOR CUSTOMER SUCCESS MANAGER

• Proactively identify opportunities in the territory/segment that you are responsible for.
• Proactively prioritize your efforts to build a strong pipeline through innovative sales initiatives and activities.
• Plan a strong sales strategy for yourself and maximize the return on your time and efforts invested in territory/segment/accounts.
• Demonstrate competence in opportunity progression, closure, and opportunity to conversion ratio.

BUSINESS PROFITABILITY

• Responsible for meeting the overall top line and bottom-line targets of a specific product line, solution line, or business line.
• Responsible for client/territorial/segment expansion/acquisition initiatives for pipeline building. Goal is to increase the customer base for NewWave in your region.
• Responsible for contributing towards increasing the share of wallet for NewWave in every account.

Skills - Self Development Enablement

• Training & certifications in the respective solution arena.
• Must have/develop strong selling/cross selling/solutioning capabilities and be capable of approaching from a product/solution positioning against competition and from a consultative use case study approach.
• Upgrading and updating your skills across hard and soft skills.
• Demonstrate keen interest and participation in overall self-development for career progression.

ALLIANCE MANAGEMENT

• Strong understanding of principal/distributor organizations' people, structure, goals, priorities and aligning your priorities with theirs for high impact and success for us and for our customers.
• Develop trust and a strong working relationship with key managers of the principal/distributor organizations and translate that into your business success.
• Leverage relationships for delivering the best offerings - technically and commercially to our customers and most importantly ensuring a profitable business for NewWave.

CUSTOMER RELATIONSHIP MANAGEMENT

• Aiding for a professional and high impact engagement with clients during the sales and pre-sales process that allows for a differentiated experience for the client.
• Coordinate with internal departments for effective execution.
• Proper and timely escalation handling with reference to internal, distributor, and principal escalations to bring all stakeholders together and address bottlenecks.

WHAT WILL THIS ROLE DO FOR YOU?

• Opportunity to become a Certified Sales Specialist in particular Technology and to build a strong industry network with management professionals like IT Managers, CFOs, CTOs.
• Opportunity to build strong competencies in Customer Relationship Management.
• Opportunity to build business skills on how to develop effective sales strategies.
• Opportunity to gain industry recognition both from vendor and client perspective.
• Opportunity to gain visibility within the organization for good work.
• Merit-based growth within the company.

Life At NewWave

• Helps to bring out the best in individuals!
• Fixed + Performance based Incentives (Best in Industry).
• Limitless opportunities to learn and grow!
• Visibility within the organization for good work.
• Sensitive and supportive to employee needs.

Interested candidates can share their profile or call 9104118500.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting