Network Support Engineer- patching

Cloudxtreme; Hyderabad, Bengaluru, Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Cloudxtreme in Hyderabad, India is seeking a Network Patching Support Engineer to plan, execute, and validate patching across a global infrastructure. You will ensure devices stay secure, compliant, and available by coordinating with IT Operations, Security, and Application teams.

Responsibilities include patching maintenance, applying firmware and security patches to network devices, pre/post patch validation, change management per CAB/ITIL, and rollback if needed.

Qualifications

• Experience in planning and executing network patching.
• Ability to coordinate with multiple teams.
• Familiarity with CAB and ITIL change processes.

Responsibilities

• Plan and execute scheduled patching activities during approved maintenance windows.
• Apply firmware, OS, and security patches to routers, switches, firewalls, load balancers, and wireless controllers.
• Ensure proper sequencing and version control of updates to prevent configuration drift.
• Perform pre-patch assessments and backup configurations for rollback readiness.
• Conduct post-patch health checks to verify stability and service continuity.
• Collaborate with IT Operations, Security, and Application teams to minimize downtime.
• Follow CAB and ITIL change management procedures and log all patch activities.
• Analyze and resolve patch-related issues and coordinate with vendors if required.

Job description

Role & responsibilities

Network Patching Role Summary:
The Network Patching Support Engineer will be responsible for planning, executing, and validating network device patching across a global infrastructure. IThe role ensures network devices remain secure, stable, and compliant by coordinating with multiple teams, following established change processes, and maintaining continuous service availability.

Key Responsibilities

• Patching & Maintenance:
  Plan and execute scheduled patching activities for network devices during approved maintenance windows.
  Apply firmware, operating system, and security patches to routers, switches, firewalls, load balancers, and wireless controllers.
  Ensure proper sequencing and version control of applied updates to prevent configuration drift.


• Pre- & Post-Patch Validation:
  Perform pre-patch assessments and backup configurations to ensure rollback readiness.
  Conduct post-patch health checks to verify system stability, connectivity, and service continuity.
  Document patch outcomes, deviations, and lessons learned for continuous improvement.


• Coordination & Change Management:
  Collaborate with IT Operations, Security, and Application teams to minimize downtime and user impact.
  Adhere to established Change Advisory Board (CAB) and ITIL-based change management procedures.
  Ensure all patch activities are properly logged, tracked, and closed in the change management system.


• Troubleshooting & Rollback:
  Analyze and resolve patch-related issues in a timely manner.
  Initiate rollback or remediation plans when patches cause instability or service degradation.
  Provide detailed incident and RCA (Root Cause Analysis) reports as required. If required Coordinate with service providers, vendors.