Network Support Engineer

Cloudxtreme; Hyderabad, Chennai District, Bengaluru; On-site; INR 650,000 - 850,000; Full time

Job summary

Cloudxtreme in Hyderabad is seeking a Network Patching Support Engineer to plan, execute, and validate patching across a global infrastructure. You will ensure devices remain secure, stable, and compliant by coordinating with multiple teams and following change processes.

The role emphasizes maintaining continuous service availability, logging patch outcomes, and providing RCA reports when required. Immediate joining and willingness to work across time zones are valued.

Qualifications

• Graduates with a keen interest in network patching and security.
• Basic understanding of routers, switches, firewalls, and load balancers.
• Familiarity with change management processes and CAB is a plus.

Responsibilities

• Plan and execute scheduled patching for network devices during maintenance windows.
• Perform pre-patch assessments and backup configurations for rollback readiness.
• Coordinate with IT Operations, Security, and Applications teams to minimize downtime.
• Analyze patch issues and coordinate rollback or remediation plans as needed.

Skills

Patching

Change management

ITIL

RCA

Troubleshooting

Networking

Job description

Role & responsibilities

Network Patching Role Summary:
The Network Patching Support Engineer will be responsible for planning, executing, and validating network device patching across a global infrastructure. IThe role ensures network devices remain secure, stable, and compliant by coordinating with multiple teams, following established change processes, and maintaining continuous service availability.

Key Responsibilities:

• Patching & Maintenance:
  Plan and execute scheduled patching activities for network devices during approved maintenance windows.
  Apply firmware, operating system, and security patches to routers, switches, firewalls, load balancers, and wireless controllers.
  Ensure proper sequencing and version control of applied updates to prevent configuration drift.
• Pre- & Post-Patch Validation:
  Perform pre-patch assessments and backup configurations to ensure rollback readiness.
  Conduct post-patch health checks to verify system stability, connectivity, and service continuity.
  Document patch outcomes, deviations, and lessons learned for continuous improvement.
• Coordination & Change Management:
  Collaborate with IT Operations, Security, and Application teams to minimize downtime and user impact.
  Adhere to established Change Advisory Board (CAB) and ITIL-based change management procedures.
  Ensure all patch activities are properly logged, tracked, and closed in the change management system.
• Troubleshooting & Rollback:
  Analyze and resolve patch-related issues in a timely manner.
  Initiate rollback or remediation plans when patches cause instability or service degradation.
  Provide detailed incident and RCA (Root Cause Analysis) reports as required. If required Coordinate with service providers, vendors.

Preferred candidate profile

Any graduates

Immediate Joiners