NOC Analyst L2

Airowire Networks; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Airowire Networks PVT LTD seeks a seasoned NOC Analyst to join our Network Operations Center in Bengaluru. The ideal candidate will have 4–6 years of experience in network operations within India and act as an escalation point for NOC L2 Engineers, managing incidents, service requests, and changes to keep our network secure and efficient.

You will work with senior engineers to troubleshoot complex issues, monitor performance with industry-standard tools, and maintain detailed documentation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 4–6 years of experience in a Network Operations Center or similar environment.
• Strong understanding of TCP/IP, DNS, DHCP, and VLANs.
• Experience configuring switches, VLAN management, and spanning tree.
• Knowledge of firewalls (Palo Alto, Fortinet, Ruckus) and VPNs.
• Proficiency with network monitoring tools SolarWinds, Nagios, and Wireshark.
• CCNA certification mandatory; CCNP or equivalent is a plus.

Responsibilities

• Serve as escalation point for NOC L2 Engineers, providing advanced troubleshooting.
• Manage and resolve incidents, service requests, problems, and changes.
• Monitor network performance and proactively address issues.
• Perform routine maintenance and optimisation for peak performance.
• Collaborate with senior engineers and IT staff to resolve complex issues.
• Maintain detailed documentation of resolutions and configurations.
• Able to work in a 24/7 shift-based environment.
• Stay updated with emerging network technologies and improvements.

Skills

TCP/IP

DNS

DHCP

VLANs

Switching

Spanning Tree

Firewalls

Palo Alto

Fortinet

Ruckus

Wireless

VPNs

IDS/IPS

SolarWinds

Nagios

Wireshark

Education

Bachelor's degree in CS/IT

Tools

SolarWinds

Nagios

Wireshark

Job description

About Us

Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore. We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence.

Why Join Us?

• Join a company that values your growth and offers continuous learning opportunities
• Work with global Information Technology, Security and Cloud leaders to provide business solutions for our customers worldwide.
• Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional development
• Competitive compensation package with abundant opportunities for professional growth and advancement.

For more information, please visit us at www.airowire.com or on our LinkedIn page at https://www.linkedin.com/company/airowire-network/.

PositionNOC AnalystDepartmentNOCWork LocationBengaluru

About the Role

We are seeking a highly skilled and motivated NOC Analyst to join our Network Operations Center (NOC) team. The ideal candidate will have 4-6 years of experience in network operations within the Indian job market. As a NOC Analyst, you will act as an escalation point for NOC L2 Engineers and be responsible for managing and resolving incidents, service requests, problem tickets, and changes. You will work closely with senior engineers to tackle advanced issues and ensure the stability, security, and efficiency of our network infrastructure.

Key Responsibilities

• Escalation Point: Serve as a key escalation point for NOC L2 Engineers, providing advanced troubleshooting and support.
• Incident Management: Efficiently manage and resolve network-related incidents, service requests, problem tickets, and changes.
• ¢ Performance Monitoring: Monitor network performance using industry-standard tools and proactively address potential issues.
• ¢ Maintenance and Optimisation: Perform routine network maintenance and optimisation to ensure peak performance.
• ¢ Collaboration: Work alongside senior engineers and other IT professionals to troubleshoot and resolve complex network issues.
• ¢ Documentation: Maintain detailed documentation of incident resolutions, network configurations, and operational procedures.
• ¢ Ability to work in a 24/7 shift-based environment
• ¢ Continuous Improvement: Stay current with emerging network technologies and recommend enhancements to improve network performance and reliability.

Security Compliance

• Security Compliance: Ensure compliance with network security policies and protocols.

Required Skills

• Education: Bachelors degree in computer science, Information Technology, or a related

field.

• Experience: 4-6 years of experience in a Network Operations Center or similar environment.
• Technical Proficiency: Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VLANs.
• Switching Expertise: Experience with configuring and troubleshooting switches, including VLAN management and spanning tree protocols.
• Firewalls: Palo Alto, Fortinet and Ruckus
• Wireless Knowledge: Proficiency in managing and troubleshooting wireless networks, including experience with access points and wireless controllers.
• Security Knowledge: Experience with network security technologies such as firewalls, VPNs, and intrusion detection/prevention systems.
• Monitoring Tools: Proficiency with network monitoring and management tools such as SolarWinds, Nagios, and Wireshark.

Preferred Qualifications

• Problem-Solving: Exceptional analytical and problem-solving skills, capable of handling complex technical issues.
• Communication: Excellent communication and collaboration skills to effectively work with team members and other departments.
• Certifications: Associate Level Certification like CCNA is a must, CCNP, or equivalent are a plus.