Network Operations Manager

VBeyond Corporation; Bengaluru; Hybrid; INR 2,800,000 - 5,500,000; Full time

Job summary

VBeyond Corporation is seeking an experienced Service Delivery Manager - Network Operations to lead enterprise network operations for global clients. The role is hybrid with a US-aligned night shift. Immediate joiners (within 15 days) only should apply.

You will manage NOC teams, ensure SLA/KPI adherence, and drive continuous service improvement across distributed environments. Global client exposure and strong ITIL practices are essential.

Qualifications

• 8+ years of technical management / leadership experience.
• Minimum 5+ years managing or leading NOC / Network Operations teams.
• Strong experience in ITIL / ITSM-based service delivery.
• Hands-on understanding of enterprise networking environments.
• Strong experience with one or more of: Cisco , Palo Alto ,Fortinet, Meraki etc
• Strong understanding of Incident, Problem and Change Management.
• Experience managing SLA, KPI and service delivery metrics.
• Strong experience in major incident and technical escalation management.
• Excellent people management, coaching and stakeholder management skills.
• Experience working with global/distributed or follow-the-sun teams.
• Strong client-facing communication and escalation management skills.
• Willingness to work in US-aligned night shifts.

Responsibilities

• Lead and manage technical NOC / Network Operations teams across distributed/global environments.
• Ensure network services consistently meet defined SLA and KPI objectives.
• Act as a technical escalation point for major/high-severity network incidents.
• Manage Incident, Problem and Change Management processes in an ITIL environment.
• Participate in client governance and service review meetings as a technical leader.
• Monitor operational performance and drive continuous service improvement.
• Identify process gaps and implement Shift-Left initiatives to reduce unnecessary escalations.
• Coach and mentor junior and senior network engineers.
• Drive quality assurance, process adherence and operational excellence.
• Support client transition, UAT and service onboarding activities.
• Coordinate with internal teams, vendors and clients for timely issue resolution.
• Drive cost optimization, automation and efficiency initiatives.
• Participate in on-call/escalation rotation when required.

Skills

Leadership

NOC management

ITIL / ITSM

Enterprise networking

Escalation management

SLA / KPI management

Global teams

Client communication

Shift-Left

Coaching

Tools

Cisco devices

Palo Alto

Fortinet

Meraki

Job description

We are looking for an experienced \"Service Delivery Manager -Network Operations\" to lead enterprise network operations and service delivery for global clients.

Work Mode: Hybrid

Shift: US-Aligned Night Shift

Candidates who can join immediately or within 15 days ONLY should apply.

Candidates with notice periods beyond 15 days will not be considered for this requirement.

Key Responsibilities

• Lead and manage technical NOC / Network Operations teams across distributed/global environments.


• Ensure network services consistently meet defined SLA and KPI objectives.


• Act as a technical escalation point for major/high-severity network incidents.


• Manage Incident, Problem and Change Management processes in an ITIL environment.


• Participate in client governance and service review meetings as a technical leader.


• Monitor operational performance and drive continuous service improvement.


• Identify process gaps and implement Shift-Left initiatives to reduce unnecessary escalations.


• Coach and mentor junior and senior network engineers.


• Drive quality assurance, process adherence and operational excellence.


• Support client transition, UAT and service onboarding activities.


• Coordinate with internal teams, vendors and clients for timely issue resolution.


• Drive cost optimization, automation and efficiency initiatives.


• Participate in on-call/escalation rotation when required.

Must-Have Skills

• 8+ years of technical management / leadership experience.


• Minimum 5+ years managing or leading NOC / Network Operations teams.


• Strong experience in ITIL / ITSM-based service delivery.


• Hands-on understanding of enterprise networking environments.


• Strong experience with one or more of: Cisco , Palo Alto ,Fortinet, Meraki etc


• Strong understanding of Incident, Problem and Change Management.


• Experience managing SLA, KPI and service delivery metrics.


• Strong experience in major incident and technical escalation management.


• Excellent people management, coaching and stakeholder management skills.


• Experience working with global/distributed or follow-the-sun teams.


• Strong client-facing communication and escalation management skills.


• Willingness to work in US-aligned night shifts.