Technical Delivery Manager- Network Operations

Vbeyond Corporation; Pune District, Bengaluru, Delhi; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Vbeyond Corporation is seeking a Technical Delivery Manager - Network to lead global NOC teams and ensure SLA/KPI efficiency in a hybrid environment across multiple cities. The role requires strong ITIL/ITSM expertise and hands-on networking know-how.

The candidate should have 8+ years of technical leadership, 5+ years in NOC leadership, and a track record of driving incident management, change control, and service improvements in enterprise networks.

Qualifications

• 8+ years of technical management / leadership experience.
• 5+ years managing or leading NOC / Network Operations teams.
• Strong experience in ITIL / ITSM-based service delivery.
• Hands-on understanding of enterprise networking environments.
• Experience with Cisco, Palo Alto, Fortinet, Meraki, Juniper/Aruba, F5, Cato.
• Strong understanding of Incident, Problem and Change Management.
• Experience working with global/distributed or follow-the-sun teams.
• Willingness to work in US-aligned night shifts.

Responsibilities

• Lead and manage technical NOC / Network Operations teams across distributed/global environments.
• Ensure network services consistently meet defined SLA and KPI objectives.
• Act as a technical escalation point for major/high-severity network incidents.
• Manage Incident, Problem and Change Management processes in an ITIL environment.
• Participate in client governance and service review meetings as a technical leader.
• Monitor operational performance and drive continuous service improvement.
• Identify process gaps and implement Shift-Left initiatives to reduce escalations.
• Coach and mentor junior and senior network engineers.
• Drive quality assurance, process adherence and operational excellence.
• Support client transition, UAT and service onboarding activities.
• Coordinate with internal teams, vendors and clients for timely issue resolution.
• Drive cost optimization, automation and efficiency initiatives.
• Participate in on-call/escalation rotation when required.

Skills

Technical leadership

NOC management

ITIL/ITSM

Enterprise networking

Global/distributed teams

Client communication

Tools

Cisco

Palo Alto

Fortinet

Meraki

Juniper/Aruba

F5

Cato

Job description

Role - Technical Delivery Manager - Network

Experience - 8 to 14 years

Only Immediate to 15 days joiners required

Ony Relevant Candidate should apply

Location (Hybrid) - Bangalore, Pune, Delhi NCR, Gurugram, Hyderabad

Shift: US-Aligned Night Shift

Key Responsibilities

• Lead and manage technical NOC / Network Operations teams across distributed/global environments.
• Ensure network services consistently meet defined SLA and KPI objectives.
• Act as a technical escalation point for major/high-severity network incidents.
• Manage Incident, Problem and Change Management processes in an ITIL environment.
• Participate in client governance and service review meetings as a technical leader.
• Monitor operational performance and drive continuous service improvement.
• Identify process gaps and implement Shift-Left initiatives to reduce unnecessary escalations.
• Coach and mentor junior and senior network engineers.
• Drive quality assurance, process adherence and operational excellence.
• Support client transition, UAT and service onboarding activities.
• Coordinate with internal teams, vendors and clients for timely issue resolution.
• Drive cost optimization, automation and efficiency initiatives.
• Participate in on-call/escalation rotation when required.

Must-Have Skills

• 8+ years of technical management / leadership experience.
• Minimum 5+ years managing or leading NOC / Network Operations teams.
• Strong experience in ITIL / ITSM-based service delivery.
• Hands-on understanding of enterprise networking environments.
• Strong experience with one or more of:
  
  • Cisco
  • Palo Alto
  • Fortinet
  • Meraki
  • Juniper / Aruba
  • F5
  • Cato
• Strong understanding of Incident, Problem and Change Management.
• Experience managing SLA, KPI and service delivery metrics.
• Strong experience in major incident and technical escalation management.
• Excellent people management, coaching and stakeholder management skills.
• Experience working with global/distributed or follow-the-sun teams.
• Strong client-facing communication and escalation management skills.
• Willingness to work in US-aligned night shifts.