Network Operations Engineer - Cisco Routers & Switches

Yash Technologies Private Limited; Bengaluru; On-site; INR 350,000 - 700,000; Full time

Job summary

YASH Technologies is seeking an Associate Consultant for Cisco Routers & Switches to join the NOC team. The role focuses on monitoring, incident management, and basic network configuration support in a 24x7 enterprise environment.

You will work with Observium, Cisco DNAC, and DNAC-based workflows, performing triage, documenting incidents, and coordinating with L2/L3 teams. The ideal candidate has 2–4 years in Network Operations and CCNA or equivalent.

Qualifications

• 2–4 years of experience in Network Operations / NOC environment.
• CCNA or equivalent certification preferred.
• Knowledge of LAN/WAN/WLAN technologies and TCP/IP concepts.
• Experience with monitoring tools like Observium or Cisco DNAC is a plus.

Responsibilities

• Monitor network infrastructure and respond to alerts using Observium or DNAC.
• Perform basic config tasks and log analysis on routers, switches, WLCs and firewalls.
• Acknowledge incidents within SLA, escalate to L2/L3 when needed.
• Maintain shift handovers and 24x7 coverage.

Skills

Networking fundamentals

TCP/IP & routing

Cisco device knowledge

Log analysis

Communication skills

Education

Diploma/Bachelor in CS/IT/Electronics

CCNA or equivalent certification

Tools

Observium

SolarWinds

Cisco DNAC

Job description

Associate Consultant - Cisco Routers & Switches

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting‑edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Cisco Routers & Switches Professionals in the following areas :

Job Description – L1 Network Operations Engineer (NOC)

L1 Network Operations Engineer to support 24x7 network monitoring and operational activities for a global enterprise environment. The candidate will be responsible for monitoring network infrastructure, acknowledging incidents and alerts, performing initial triage, coordinating follow‑ups, and maintaining monitoring platforms such as Cisco DNA Center (DNAC) and Observium. The role requires strong communication skills, basic networking knowledge, and the ability to work in rotational shifts.

Monitoring & Incident Management

• Monitor network infrastructure and alerts using monitoring tools such as Observium and Cisco DNAC.
• Acknowledge alerts, incident tickets, and customer emails within defined SLA timelines.
• Perform primary triage and basic troubleshooting for network‑related incidents.
• Escalate issues to L2/L3 teams whenever required.
• Perform regular follow‑ups with Local IT, vendors, and internal teams until issue resolution.

Operational Activities

• Perform basic network configuration tasks under guidance.
• Review and analyze logs from switches, routers, WLCs, firewalls, and monitoring tools.
• Track recurring alerts and report abnormal behavior.
• Maintain operational documentation and update incident records.

Monitoring Tool Administration

• Monitor the health status of DNAC, Observium, and related monitoring tools.
• Identify and reduce monitoring errors, false alerts, and device polling issues.
• Ensure monitored devices remain properly onboarded and operational in monitoring platforms.

Shift Operations

• Support 24x7 rotational shift operations including weekends and holidays.
• Participate in shift handovers and operational reviews.
• Ensure timely communication during incidents and outages.

Required Technical Skills

• Basic knowledge of LAN/WAN/WLAN technologies.
• Understanding of TCP/IP, VLANs, DHCP, DNS, routing, and switching concepts.
• Basic understanding of Cisco switches, routers, and wireless infrastructure.
• Familiarity with monitoring tools such as Observium, SolarWinds, or Cisco DNAC.
• Basic log analysis and troubleshooting capability.

Soft Skills

• Good verbal and written communication skills.
• Strong ownership and follow‑up capability.
• Ability to work in a fast‑paced NOC environment.
• Willingness to work in 24x7 rotational shifts.

Preferred Qualifications

• Diploma / Bachelor’s degree in Computer Science, IT, Electronics, or related field.
• CCNA or equivalent certification preferred.
• Experience in NOC operations or infrastructure monitoring is an added advantage.

Experience Requirement

2–4 years of experience in Network Operations / NOC environment preferred.

About YASH

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career‑oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles: Flexible work arrangements, Free spirit, and emotional positivity; Agile self-determination, trust, transparency, and open collaboration; All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture.

Experience Level Mid Level