Network Operation Lead

Owens-; Pune District; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Accendra Health is seeking a NOC Lead to head day-to-day Network Operations Center activities, ensuring network availability, performance, and timely incident resolution. The role involves advanced troubleshooting, team management, and cross-functional coordination across network, server, security, and cloud teams.

The position requires readiness to work from office in a 24x7 shift and to manage 70/30 split between technical and operational tasks, while driving process improvements and RCA

Qualifications

• 4-6 years of experience in a NOC/OC role in a distributed enterprise
• Proficiency in incident management and ITIL processes preferred
• Strong network troubleshooting skills across LAN/WAN/VPN and firewalls
• Experience coordinating with vendors and cross-functional teams

Responsabilités

• Lead and manage L1/L2 NOC engineers and daily operations
• Handle P1/P2/P3 incidents and ensure timely resolution per SLA
• Provide L2 network/server support and coordinate with vendors/carriers
• Coordinate with security, application, and site teams for incidents and changes
• Perform changes following ITIL RFC processes and maintain documentation

Connaissances

NOC leadership

Incident management

Network troubleshooting

Vendor coordination

SLA focus

Formation

Bachelor's degree in Computer Science or related field

Outils

SolarWinds

PRTG

Nagios

Zabbix

Wireshark

Description du poste

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.NOC Lead – Job DescriptionRole Overview:The NOC Lead is responsible for leading day-to-day Network Operations Center activities, ensuring network availability, performance, and timely resolution of incidents. The role involves technical troubleshooting, team management, incident escalation, change management work, monitoring, and coordination with network/security/application/window/site support/ Local site contact Teams for support the business operation to avoid the business impact proactively.ESSENTIAL JOB FUNCTIONS:Lead and manage L1/L2 NOC engineers and coordinate daily operational activities.Ready to work from office in 24*7 shift it is also expected to handle technical and operational activities 70/30 respectively.Monitor network infrastructure, connectivity, and critical services using network monitoring tools.Handle and troubleshoot P1/P2/P3 incidents and ensure timely resolution according to SLA.Provide L2 technical support for network and server -related issues and coordinate with vendors/carriers when required.Troubleshoot LAN, WAN, VLAN, routing, switching, VPN, Internet, and firewall connectivity issues.Troubleshoot STP, VLAN, trunk, EtherChannel/LACP, ARP, MAC-table, and interface-related issues.Monitor and troubleshoot MPLS, SD-WAN, leased lines, broadband, and site-to-site connectivity.Work with network security teams on Palo Alto/Cisco firewalls, security policies, NAT, IPsec VPN, and access requests.Manage and troubleshoot Cisco Meraki, Juniper SDWAN network infrastructure and firmware upgrade activities.Perform incident analysis using monitoring tools, logs etc.Lead troubleshooting bridges during major incidents and provide regular updates to stakeholders.Coordinate with ISP, application, server, security, and cloud teams for cross-functional issues.Review network alerts and identify recurring issues and potential problems.Perform change management, including network upgrades, configuration changes, migrations, and maintenance activities.Ensure changes follow approved ITIL processes, including RFC, risk assessment, implementation, validation, and rollback planning.Prepare and review SLA, incident, availability, performance, and operational reports.Conduct RCA for major incidents and track corrective/preventive actions.Maintain network documentation, topology diagrams, SOPs, escalation matrices, and troubleshooting procedures.Conduct knowledge-sharing sessions and technical training for NOC engineers.Identify automation and process-improvement opportunities to reduce repetitive incidents.Monitor and manage the health, availability, and performance of Windows and Linux servers across production environments.Investigate and resolve server-related alerts, including CPU, memory, disk utilization, service failures, and application performance issues.undefinedPerform proactive monitoring of critical infrastructure services such as Active Directory, DNS, DHCP, File Services, Print Services, and Remote Access ServicesCoordinate with server, application, cloud, and database teams to resolve infrastructure-related incidents and prevent business impact.Track server capacity, storage utilization, and performance trends, and recommend proactive improvements.Ensure proper shift handovers and maintain operational continuity across 24×7 shifts.Leadership ResponsibilitiesPrioritize and manage multiple incidents and service requests.Lead response efforts for P1/P2 outages and critical infrastructure incidents.Allocate and oversee ticket queues to ensure SLA compliance.Escalate issues to appropriate teams and vendors when required.Conduct incident bridges and coordinate resolution activities across network, server, cloud, database, and application teams.Communicate incident status, risks, and resolutions to customers and management.Drive RCA reviews and ensure corrective and preventive actions are implemented.Review team performance, provide coaching, and mentor junior engineers.Ensure effective shift handovers and operational continuity across 24×7 support.Lead infrastructure and server outage management to minimize business impact and service disruption.QualificationsEDUCATION & EXPERIENCE:4-6 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment.CompTIA A+ or Network+ certification preferred.University degree in computer science or technical field preferredTechnical SkillsRouting: BGP, OSPF, static routingSwitching: VLAN, STP/RSTP, trunking, EtherChannel/LACPWAN: MPLS, SD-WAN, leased lines, VPNWireless: Cisco/Meraki wirelessMonitoring: SolarWinds, PRTG, Nagios, Zabbix, or equivalentTicketing: ServiceNow, Remedy, Jira, or equivalentITIL: Incident, Problem, Change and Service Request managementTroubleshooting: Wireshark, packet capture, ping, traceroute, ARP, DNS, TCP/IPWindows Server 2016/2019/2022 AdministrationActive Directory, DNS, DHCP, Group PolicyEvent Viewer, Syslog AnalysisServer Hardware Monitoring (Dell iDRAC, HPE iLO)Using AI tools for day-to-day activities would be an added advantageIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#AccendraHealth