Network Operation Lead

Owens & Minor India Private Limited; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accendra Health is seeking an experienced NOC Engineer to lead L1/L2 engineers and manage 24x7 operations. You will monitor network infrastructure, resolve P1–P3 incidents, and coordinate with vendors to ensure service uptime.

The role requires hands-on troubleshooting of LAN/WAN, VPN, and firewall issues, along with collaboration across security and cloud teams. The ideal candidate has 4–6 years in a NOC, relevant certifications, and strong knowledge of routing, switching, and monitoring tools.

Qualifications

• 4-6 years of experience in NOC/Operations Center in distributed enterprise
• CompTIA A+ or Network+ certification preferred
• Bachelor's degree in CS/technical field preferred
• Routing: BGP, OSPF, static routing
• WAN: MPLS, SD-WAN, VPN
• LAN: VLAN, STP/RSTP, EtherChannel/LACP
• Monitoring: SolarWinds, PRTG, Nagios, Zabbix
• ITIL: Incident, Change, Problem management

Responsibilities

• Lead and manage L1/L2 NOC engineers and coordinate daily operations.
• Handle 24x7 shift with 70/30 technical/operational duties.
• Monitor network infrastructure and critical services.
• Resolve P1/P2/P3 incidents per SLA.
• Provide L2 tech support for network/server issues and coordinate with vendors.

Skills

NOC management

Networking basics

BGP/OSPF

WAN/LAN troubleshooting

VPN/Firewall

Palo Alto/Cisco

Cisco Meraki/SD-WAN

ITIL

Monitoring tools

Ticketing tools

Education

Bachelor's degree in CS/IT

CompTIA A+/Network+

Tools

SolarWinds

PRTG

Nagios

Zabbix

Wireshark

DNS/DHCP servers

Jira

ServiceNow

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

ESSENTIAL JOB FUNCTIONS:

• Lead and manage L1/L2 NOC engineers and coordinate daily operational activities.
• Ready to work from office in 24*7 shift it is also expected to handle technical and operational activities 70/30 respectively.
• Monitor network infrastructure, connectivity, and critical services using network monitoring tools.
• Handle and troubleshoot P1/P2/P3 incidents and ensure timely resolution according to SLA.
• Provide L2 technical support for network and server -related issues and coordinate with vendors/carriers when required.
• Troubleshoot LAN, WAN, VLAN, routing, switching, VPN, Internet, and firewall connectivity issues.
• Troubleshoot STP, VLAN, trunk, EtherChannel/LACP, ARP, MAC-table, and interface-related issues.
• Monitor and troubleshoot MPLS, SD-WAN, leased lines, broadband, and site-to-site connectivity.
• Work with network security teams on Palo Alto/Cisco firewalls, security policies, NAT, IPsec VPN, and access requests.
• Manage and troubleshoot Cisco Meraki, Juniper SDWAN network infrastructure and firmware upgrade activities.
• Perform incident analysis using monitoring tools, logs etc.
• Lead troubleshooting bridges during major incidents and provide regular updates to stakeholders.
• Coordinate with ISP, application, server, security, and cloud teams for cross-functional issues.
• Review network alerts and identify recurring issues and potential problems.
• Perform change management, including network upgrades, configuration changes, migrations, and maintenance activities.
• Ensure changes follow approved ITIL processes, including RFC, risk assessment, implementation, validation, and rollback planning.
• Prepare and review SLA, incident, availability, performance, and operational reports.
• Conduct RCA for major incidents and track corrective/preventive actions.
• Maintain network documentation, topology diagrams, SOPs, escalation matrices, and troubleshooting procedures.
• Conduct knowledge-sharing sessions and technical training for NOC engineers.
• Identify automation and process-improvement opportunities to reduce repetitive incidents.
• Monitor and manage the health, availability, and performance of Windows and Linux servers across production environments.
• Investigate and resolve server-related alerts, including CPU, memory, disk utilization, service failures, and application performance issues.
• undefined
• Perform proactive monitoring of critical infrastructure services such as Active Directory, DNS, DHCP, File Services, Print Services, and Remote Access Services
• Coordinate with server, application, cloud, and database teams to resolve infrastructure-related incidents and prevent business impact.
• Track server capacity, storage utilization, and performance trends, and recommend proactive improvements.
• Ensure proper shift handovers and maintain operational continuity across 24×7 shifts.

Leadership Responsibilities

• Prioritize and manage multiple incidents and service requests.
• Lead response efforts for P1/P2 outages and critical infrastructure incidents.
• Allocate and oversee ticket queues to ensure SLA compliance.
• Escalate issues to appropriate teams and vendors when required.
• Conduct incident bridges and coordinate resolution activities across network, server, cloud, database, and application teams.
• Communicate incident status, risks, and resolutions to customers and management.
• Drive RCA reviews and ensure corrective and preventive actions are implemented.
• Review team performance, provide coaching, and mentor junior engineers.
• Ensure effective shift handovers and operational continuity across 24×7 support.
• Lead infrastructure and server outage management to minimize business impact and service disruption.

Qualifications EDUCATION & EXPERIENCE:

• 4-6 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment.
• CompTIA A+ or Network+ certification preferred.
• University degree in computer science or technical field preferred
• Technical Skills Routing: BGP, OSPF, static routing
• Switching: VLAN, STP/RSTP, trunking, EtherChannel/LACP
• WAN: MPLS, SD-WAN, leased lines, VPN
• Wireless: Cisco/Meraki wireless
• Monitoring: SolarWinds, PRTG, Nagios, Zabbix, or equivalent
• Ticketing: ServiceNow, Remedy, Jira, or equivalent
• ITIL: Incident, Problem, Change and Service Request management
• Troubleshooting: Wireshark, packet capture, ping, traceroute, ARP, DNS, TCP/IP
• Windows Server 2016/2019/2022 Administration
• Active Directory, DNS, DHCP, Group Policy Event Viewer, Syslog Analysis
• Server Hardware Monitoring (Dell iDRAC, HPE iLO)
• Using AI tools for day-to-day activities would be an added advantage

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life™.