Network Operation Lead

Apria Healthcare; India; Presencial; INR 1.200.000 - 1.600.000; Jornada completa

Descripción de la vacante

Accendra Health is seeking a NOC Lead to oversee day-to-day network operations, ensuring availability and rapid incident resolution. You will manage L1/L2 NOC engineers, coordinate shifts, and work across LAN/WAN, MPLS/SD-WAN, and security domains.

The role requires strong incident management, ITIL adherence, and collaboration with cross-functional teams to minimize business impact.

Formación

• 4–6 years in a NOC/OC role in a distributed enterprise environment.
• Certifications such as CompTIA A+ or Network+ preferred.

Responsabilidades

• Lead and manage L1/L2 NOC engineers and coordinate daily operational activities.
• Handle P1/P2/P3 incidents and ensure timely resolution per SLA.
• Provide L2 technical support for network and server issues and coordinate with vendors.
• Troubleshoot LAN, WAN, VLAN, routing, switching, VPN, Internet, and firewall connectivity.
• Coordinate with ISP, application, server, security, and cloud teams for cross-functional issues.
• Conduct RCA for major incidents and track corrective actions.
• Maintain network documentation, topology diagrams, SOPs, escalation matrices.

Conocimientos

NOC leadership

NOC engineers

Incident management

ITIL processes

Firewall troubleshooting

MPLS SDWAN

Windows servers

Linux servers

Educación

Bachelors in CS/IT

CompTIA A+/Network+

Herramientas

SolarWinds

PRTG

Nagios

Zabbix

ServiceNow

Jira

Descripción del empleo

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

NOC Lead – Job Description

Role Overview:

The NOC Lead is responsible for leading day-to-day Network Operations Center activities, ensuring network availability, performance, and timely resolution of incidents. The role involves technical troubleshooting, team management, incident escalation, change management work, monitoring, and coordination with network/security/application/window/site support/ Local site contact Teams for support the business operation to avoid the business impact proactively.

ESSENTIAL JOB FUNCTIONS:

• Lead and manage L1/L2 NOCengineers and coordinate dailyoperational activities.

• Ready to work from office in 24*7 shift it is also expected to handle technical and operational activities 70/30 respectively.

• Monitor network infrastructure, connectivity, and criticalservices using networkmonitoring tools.

• Handle and troubleshoot P1/P2/P3incidents and ensure timelyresolution according toSLA.

• Provide L2technical support fornetwork and server -related issuesand coordinate withvendors/carriers whenrequired.

• Troubleshoot LAN, WAN, VLAN, routing, switching, VPN, Internet, and firewallconnectivity issues.

• Troubleshoot STP, VLAN, trunk, EtherChannel/LACP, ARP, MAC-table, andinterface-related issues.

• Monitor and troubleshoot MPLS, SD-WAN, leased lines, broadband, and site-to-site connectivity.

• Work with networksecurity teams on Palo Alto/Ciscofirewalls, security policies, NAT, IPsec VPN, and access requests.

• Manage and troubleshoot Cisco Meraki, Juniper SDWAN network infrastructureand firmware upgradeactivities.

• Perform incident analysisusing monitoring tools, logs etc.

• Lead troubleshooting bridgesduring major incidentsand provide regularupdates to stakeholders.

• Coordinate with ISP, application, server, security, and cloudteams for cross-functional issues.

• Review network alertsand identify recurringissues and potentialproblems.

• Perform change management , including network upgrades, configuration changes,migrations, and maintenanceactivities.

• Ensure changes followapproved ITIL processes , including RFC, riskassessment, implementation, validation, and rollbackplanning.

• Prepare and review SLA, incident, availability, performance, and operationalreports.

• Conduct RCA formajor incidents andtrack corrective/preventiveactions.

• Maintain network documentation, topology diagrams, SOPs, escalation matrices, andtroubleshooting procedures.

• Conduct knowledge-sharingsessions and technicaltraining for NOCengineers.

• Identify automation andprocess-improvement opportunitiesto reduce repetitiveincidents.

• Monitor and manage the health, availability, and performance of Windows and Linux servers across production environments.

• Investigate and resolve server-related alerts , including CPU, memory, disk utilization, service failures, and application performance issues.

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• Perform proactive monitoring of critical infrastructure services such as Active Directory, DNS, DHCP, File Services, Print Services, and Remote Access Services

• Coordinate with server, application, cloud, and database teams to resolve infrastructure-related incidents and prevent business impact.

• Track server capacity, storage utilization, and performance trends, and recommend proactive improvements.

• Ensure proper shifthandovers and maintainoperational continuityacross 24×7shifts.

Leadership Responsibilities

• Prioritize and manage multiple incidents and service requests.

• Lead response efforts for P1/P2 outages and critical infrastructure incidents.

• Allocate and oversee ticket queues to ensure SLA compliance.

• Escalate issues to appropriate teams and vendors when required.

• Conduct incident bridges and coordinate resolution activities across network, server, cloud, database, and application teams.

• Communicate incident status, risks, and resolutions to customers and management.

• Drive RCA reviews and ensure corrective and preventive actions are implemented.

• Review team performance, provide coaching, and mentor junior engineers.

• Ensure effective shift handovers and operational continuity across 24×7 support.

• Lead infrastructure and server outage management to minimize business impact and service disruption.

Qualifications

EDUCATION & EXPERIENCE:

• 4-6 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment.
• CompTIA A+ or Network+ certification preferred.

University degree in computer science or technical field preferred

Technical Skills

• Routing: BGP, OSPF, staticrouting

• Switching: VLAN, STP/RSTP, trunking, EtherChannel/LACP

• WAN: MPLS, SD-WAN, leased lines, VPN

• Wireless: Cisco/Meraki wireless

• Monitoring: SolarWinds, PRTG, Nagios, Zabbix, or equivalent

• Ticketing: ServiceNow, Remedy, Jira, or equivalent

• ITIL: Incident, Problem, Changeand Service Requestmanagement

• Troubleshooting: Wireshark, packet capture, ping, traceroute, ARP, DNS, TCP/IP

• Windows Server 2016/2019/2022 Administration
• Active Directory, DNS, DHCP, Group Policy
• Event Viewer, Syslog Analysis
• Server Hardware Monitoring (Dell iDRAC, HPE iLO)
• Using AI tools for day-to-day activities would be an added advantage

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

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