Associate Technician - IT Networks

Kellogg Brown & Root (KBR); Chennai; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

24/7 shift schedule

Training and certification support

Job summary

Kellogg Brown & Root (KBR) India is seeking a NOC Technician to monitor enterprise IT infrastructure around the clock, perform alert triage, document incidents, and escalate where needed.

The role requires basic troubleshooting, strong communication, and the ability to work in a fast-paced environment. 0–2 years of NOC/Help Desk experience and familiarity with monitoring tools are a plus.

Qualifications

• High school diploma or equivalent required.
• Associate degree or technical training in IT or related field preferred.
• 0-2 years of experience in a NOC, Help Desk, or IT support environment preferred.
• Familiarity with monitoring tools (ScienceLogic, SolarWinds) is a plus but not required.
• Experience with ITSM platforms (ServiceNow) preferred.

Responsibilities

• Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools.
• Identify, acknowledge, and perform initial triage of alerts in a timely manner.
• Create, update, and manage incident tickets in the ITSM system and ensure detailed documentation.
• Escalate incidents to appropriate support teams based on severity and SLAs.
• Perform basic troubleshooting of network, server, and application issues using SOPs.
• Serve as a primary point of contact for incident status updates and stakeholder communication.
• Coordinate with Tier 2/3 teams to ensure efficient resolution.
• Follow established processes for change management and maintenance activities.
• Participate in a 24/7 rotating shift schedule.

Skills

Network basics

Windows admin

Linux admin

Troubleshooting

Documentation

Communication

Time management

Teamwork

Education

High school diploma

Associate degree or technical training

Tools

ScienceLogic

SolarWinds

ServiceNow

Job description

Title:

Position Overview

The NOC Technician serves as the first line of support within the Global Network Operations Center. This role focuses on 24/7 system monitoring, alert triage, incident documentation, and escalation to ensure the stability and availability of enterprise IT infrastructure.

The technician is responsible for identifying issues, performing initial troubleshooting, and coordinating with internal support teams for resolution. This position requires strong attention to detail, effective communication skills, and the ability to work in a fast-paced operational environment.

Key Responsibilities

Monitoring & Alert Management

• Monitor network, systems, applications, and environmental alerts using enterprise monitoring tools
• Identify, acknowledge, and perform initial triage of alerts in a timely manner
• Escalate incidents to appropriate support teams based on defined procedures

Incident & Ticket Management

• Create, update, and manage incident tickets in the IT service management (ITSM) system
• Ensure all tickets contain accurate, detailed, and timely documentation
• Track incidents through resolution and follow up as needed
• Support major incident coordination, including internal updates and stakeholder communication

Initial Troubleshooting

• Perform basic troubleshooting of network, server, and application issues using documented procedures
• Gather relevant diagnostic information before escalation
• Apply standard operating procedures (SOPs) and knowledge base articles

Communication & Coordination

• Serve as a primary point of contact for incident status updates
• Communicate clearly and professionally with internal teams and stakeholders
• Provide timely updates on incident progress and resolution

Escalation Management

• Escalate incidents based on severity, impact, and defined service level agreements (SLAs)
• Coordinate with Tier 2/3 teams to ensure efficient resolution

Operational Support

• Follow established processes for change management and maintenance activities
• Monitor system health and report anomalies or recurring issues
• Assist with routine operational checks and tasks

Shift Coverage

• Participate in a 24/7 rotating shift schedule, including nights, weekends, and holidays

Qualifications

Education

• High school diploma or equivalent required
• Associate degree or technical training in IT or related field preferred

Experience

• 0-2 years of experience in a NOC, Help Desk, or IT support environment preferred
• Familiarity with monitoring tools (e. g. , ScienceLogic, SolarWinds) is a plus but not required
• Experience with ITSM platforms (e. g. , ServiceNow) preferred

Certifications (Preferred)

• CompTIA Network+ and/or Security+ (or willingness to obtain)
• ITIL Foundation certification (or willingness to obtain within 6 months)

Skills & Competencies

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, WAN/LAN)
• Basic understanding of Windows and Linux server management
• Strong problem-solving and analytical skills
• Ability to follow documented processes and procedures
• Effective verbal and written communication skills
• Ability to prioritize tasks in a fast-paced environment
• Attention to detail and strong organizational skills
• Ability to work independently and as part of a team

Work Environment

• 24x7 operations center environment
• Shift-based work schedule
• Occasional high-pressure situations requiring rapid response

Success Factors

• Timely and accurate incident response and escalation
• High-quality ticket documentation
• Adherence to SLAs and operational procedures
• Strong collaboration with internal support teams

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.