Network Engineer - L1

SHI Solutions India Pvt. Ltd.; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

SHI Solutions India Pvt. Ltd. in Hyderabad seeks a Network Support Engineer (L1) to provide frontline IT infrastructure support. You will monitor network performance, perform bandwidth analysis, and coordinate with ISPs and vendors to resolve issues.

You will work in Australian time zone shifts, handling incident management, basic network operations, and ticketing using ServiceNow or similar tools, while following ITIL processes. Immediate to 15 days notice preferred.

Qualifications

• 1–3 years of experience in global IT support.
• Proficiency with network monitoring and ticketing tools.
• Experience with LAN/WAN bandwidth and performance reporting.
• Exposure to international client coordination is a plus.

Responsibilities

• Provide L1 level network support for Global IT infrastructure.
• Monitor network performance using SolarWinds, Manage Engine, Cisco Prime, NAGIOS.
• Perform proactive monitoring of VLANs, WANs, and ISP links.
• Handle bandwidth utilization analysis and generate availability/trend reports.
• Respond to alerts/notifications in monitoring systems.
• Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless troubleshooting.
• Coordinate with ISPs and third-party vendors for issue resolution.
• Follow ITIL processes for Incident, Problem, Change & Configuration Management.
• Work with ServiceNow for issue tracking and resolution.

Skills

Strong communication

Global IT support experience

Monitoring & ticketing proficiency

Networking concepts

Tools

SolarWinds

Manage Engine

Cisco Prime

NAGIOS

ServiceNow

Job description

Job Opportunity: Network Support Engineer (L1) – Hyderabad (Work From Office)

Location: Hyderabad

Work Mode: Work From Office

Shift: Australian Time Zone (24/7 support & rotational shifts)

Notice Period: Immediate to 15 days preferred

Summary

As a Network Support Engineer (L1), you will be responsible for providing L1 level support for Global IT infrastructure. You will play a key role in monitoring network performance, handling bandwidth analysis, and coordinating with ISPs and third-party vendors for issue resolution.

Roles And Responsibilities

• Provide L1 level support for Global IT infrastructure.
• Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.
• Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links.
• Handle bandwidth utilization analysis and generate availability and trend reports.
• Respond to alerts/notifications configured in monitoring systems.
• Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
• Coordinate with ISPs and third-party vendors for issue resolution.
• Follow ITIL processes for Incident, Problem, Change & Configuration Management.
• Work with ticketing tools like ServiceNow for issue tracking and resolution.

Requirements

• Proficiency in ticketing tool, SolarWinds, ServiceNow, and other network monitoring tools.
• Strong knowledge of Routing protocols, Virtual private networks (VPN), Switching protocols, and Wireless networking.
• Excellent communication skills for ISP coordination and international client coordination.
• Ability to work in rotational shifts.
• Suggested skills: Experience with Cisco CCNA/CCNP, ITIL certification, familiarity with cloud platforms (AWS, Azure), and knowledge of scripting languages (Python, PowerShell) would be a plus.

Job Requirements

• 1 to 3 years of experience in a global IT support environment.
• Hands-on experience with monitoring tools and network gear.
• Familiarity with LAN/WAN bandwidth and performance monitoring.
• Experience in generating technical reports for clients or management.
• Exposure to global customer support environments.

Required Skills

• Strong verbal and written communication skills.
• Experience with Global IT support operations.
• Proficient in monitoring and ticketing tools.

Preferred Skills

• Understanding of ITIL framework and processes.
• CCNA certification is a strong advantage.