Network Engineer L1

Indovision Services Pvt. Ltd.; Hyderabad; On-site; INR 420,000 - 630,000; Full time

Job summary

Indovision Services Pvt. Ltd. in Hyderabad is seeking a network support engineer to monitor branch links, coordinate fault resolution, and ensure SLA uptime across all sites. You will liaise with bank back-end teams and engineers to restore services quickly.

The role focuses on maintaining network health, generating SLA reports, and coordinating with branch and NSI for link commissioning and restoration. BE/BTech or BSc IT with related technical experience is expected; day shift, 6 days workweek.

Qualifications

• Qualification required: BE/BTech or BSc IT.
• Familiarity with network infrastructure and SLAs is preferred.
• Experience with bank networks and branch links is a plus.

Responsibilities

• Monitor branch links and coordinate with backend teams to restore services per SLA uptime.
• Contact branch end users to understand issues and identify faults.
• Assign down-calls to zonal engineers for immediate action.
• Maintain network health and resolve technical queries and faults.
• Provide SLA reports to the designated bank team as required.
• Coordinate with ZO/branch for new link commissioning and with NSI for restoration and configuration.
• Maintain databases of network details provided by bidders.

Education

BE/BTech or BSc IT

Job description

Job highlights

• Qualification: BE/ B. Tech, Bsc IT

Shift

Day

6 days

45 days

Brief roles and responsibilities are as below :-

Monitor all allotted branches links with due diligence and take follow-up with their backend team for immediate restoration of all such downlinks as per the SLA uptime.

Contact branches end users to understand the problem while identifying fault.

Allocate the down-call to all concerned Zonal engineers for immediate action.

Responsible for all technical issues concerning the network.

Point of contact for all technical queries and fault resolution.

Shall have the primary responsibility of ensuring a smooth network functioning without congestion, and downtime.

To provide all kind of SLA reports to the designated Bank team as per the schedule and as and when asked by Bank officials.

Coordinate with concerned ZO/branch for smooth new link commissioning

Coordinate with bank NSI for restoration of existing links and configuration of new links on Router.

Maintain database of network provided by concerned bidder.