Network Engineer

Atria Convergence Technologies (ACT); India; On-site; INR 300,000 - 420,000; Full time

Job summary

Atria Convergence Technologies (ACT) is seeking a field service engineer responsible for 100% customer service and maintenance of network elements in the designated area.

You will ensure 99.99% uptime, maintain switches, support cross-functional teams, and monitor NMS to resolve issues promptly. Driving license and two-wheeler are mandatory, with MCSE/CCNA preferred for better troubleshooting capability.

Qualifications

• 10th/12th completed
• 2 Wheeler and Driving License mandatory
• Hardware & Networking, MCSE and CCNA preferred
• Hands-on experience in troubleshooting networking and hardware

Responsibilities

• Ensure 99.99% customer uptime for field network elements
• Maintain network switches as per norms
• Provide connectivity support for cross-functional teams
• Maintain the network database and submit required reports to reporting manager
• Attend customer complaints on field and resolve within TAT
• Provide timely resolution of technical complaints through analysis/troubleshooting
• Monitor NMS and take action on events
• Analyze repeat complaints and implement corrective measures via escalations if required
• Ensure 100% compliance with safety and cardinal rules
• Adhere to processes and provide structured feedback to management

Skills

Hardware & Networking

MCSE

CCNA

Education

10th/12th

Tools

NMS monitoring

Job description

Reporting to : Team Leader Service Delivery

Function Name : Fault Repair

Purpose of the Role:

• Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description : Key Responsibilities:

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the events
• Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
• 100% compliance on safety and cardinal rules
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas:

• This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Recruitment Specifications : Education

• 10th/12th
• 2 Wheeler and Driving License Mandatory
• Hardware & Networking, MCSE and CCNA preferred

Work Experience

• 1 - 5 years of work experience
• Hands on experience in Trouble shooting of Networking and Hardware