We are looking for an experienced Network Engineer to manage, monitor, troubleshoot, and maintain enterprise network infrastructure during the warranty and Operations & Maintenance (O&M) period. The candidate will be responsible for network availability, incident resolution, configuration management, preventive maintenance, and coordination with OEM support teams to ensure compliance with project SLAs.
Key Responsibilities
- Install, configure, operate, and maintain enterprise network infrastructure, including switches, routers, wireless access points, and firewalls.
- Monitor network device health, availability, performance, and connectivity.
- Troubleshoot complex LAN/WAN, routing, switching, wireless, and network security issues.
- Configure and manage VLANs, IP addressing, routing protocols, trunking, and access ports.
- Support firewall operations, security policies, network segmentation, and connectivity troubleshooting.
- Perform preventive maintenance, configuration backups, firmware upgrades, and security patch deployment.
- Log, track, escape, and resolve network incidents within the prescribed SLA timelines.
- Coordinate with OEM Technical Assistance Centres (TACs) and backend support teams for advanced troubleshooting and incident resolution.
- Support network monitoring and management platforms for performance analysis and fault detection.
- Maintain network diagrams, configuration records, asset inventories, incident logs, and maintenance reports.
- Perform physical verification of network equipment and support network expansion, upgrades, audits, and acceptance testing.
- Prepare and submit periodic reports, preventive maintenance reports, and incident status updates as required under the RFP.
- Provide technical support during emergencies, planned maintenance, and service restoration activities, including outside normal working hours when required.
- Ensure compliance with customer policies, change management procedures, security standards, and project SLA requirements.
Technical Skills Required
- Strong knowledge of TCP/IP, LAN/WAN, routing, switching, and network troubleshooting.
- Hands-on experience with VLANs, inter-VLAN routing, static routing, OSPF, and other relevant routing protocols.
- Experience with enterprise switches, routers, and wireless networking solutions.
- Knowledge of firewalls, network security policies, and network segmentation.
- Familiarity with network monitoring and management systems.
- Experience with configuration backup, firmware upgrades, and network documentation.
- Good incident management, problem-solving, communication, and coordination skills.
Educational Qualification and Experience
- BE/B.Tech in Information Technology (IT), Electronics & Communication (EC), or Computer Science (CS).
- Minimum 5 years of relevant experience in enterprise networking, implementation, operation, and maintenance.
- Valid OEM certification relevant to the proposed network solution, as required by the RFP.
- Experience in onsite technical support and enterprise network infrastructure management is preferred.
Performance Expectations
- Maintain network availability and support timely incident resolution.
- Meet prescribed SLA response and restoration timelines.
- Complete preventive maintenance and reporting activities on schedule.
- Maintain accurate network documentation and configuration records.
- Ensure effective coordination with OEMs and backend teams.