Netcool L1/L2 Support Engineer – 2 to 5 yrs in IBM Netcool Product suite – Gurgaon – Up to 12 LPA

Angel and Genie; Gurugram District; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Angel and Genie is seeking a skilled Netcool – L1/L2 Support Engineer to monitor, troubleshoot, and maintain enterprise IT infrastructure using the IBM Netcool suite in telecom environments.

The role requires 2–5 years of hands-on Netcool experience, knowledge of IBM DB2 and Oracle SQL, and the ability to work in fast-paced production settings. Strong communication and teamwork are essential.

Qualifikationen

• 2–5 years of hands-on Netcool support experience.
• Experience with IBM Netcool products (Omnibus/Impact).
• Knowledge of relational databases such as IBM DB2 and Oracle SQL.
• Telecom OSS/BSS domain exposure is preferred.

Aufgaben

• Operate IBM Netcool components for monitoring, troubleshooting, and integration tasks.
• Develop and maintain Netcool Impact policies for event correlation and automation.
• Integrate Netcool with external OSS/ITSM tools (ServiceNow, Remedy) and notification systems.
• Configure probes/gateways to connect EMS/OSS applications into Netcool.
• Collaborate with cross-functional teams and mentor junior engineers.

Kenntnisse

Troubleshooting

Problem solving

Analytical thinking

Communication

Tools

IBM Netcool

Netcool Omnibus

Netcool Impact

IBM DB2

Oracle SQL

SNMP

Syslog

CORBA

Jobbeschreibung

We are looking for a skilled Netcool – L1/L2 Support Engineer with hands-on technical expertise in the IBM Netcool product suite. In this role, you will be responsible for real-time monitoring, troubleshooting, and maintaining network and IT infrastructure management systems for complex enterprise and telecom environments.

Key Responsibilities

• IBM Netcool Operations: Utilize IBM Netcool components, including Netcool Omnibus and Netcool Impact, for third-party database integrations, creating operator views, and managing REST/SOAP WebServices and SNMP integrations.
• Policy & Correlation Management: Develop and maintain Netcool Impact policies for event correlation, enrichment, and automated workflows.
• Integrations: Connect external OSS/ITSM tools (ServiceNow, Remedy), notification systems (SMS/Email), and inventory management platforms with Netcool using probes and gateways.
• Probes & Gateways: Configure, troubleshoot, and integrate EMS/OSS applications into Netcool using standard/custom probes and gateways.
• Protocol & Network Knowledge: Work across IT network protocols (SNMP, MIB, Syslog, CORBA, LogFile) and vendor-specific platforms (Nokia Netact, Huawei U2000, Alcatel).
• Testing & Support: Conduct unit testing, end-to-end integration testing, defect resolution, and regular sanity checks for smooth operational deployment.
• Mentorship & Continuous Improvement: Collaborate with cross-functional teams, assist junior support engineers, conduct performance tuning for probe rules, and implement Netcool operational best practices.

Key Requirements

• Core Expertise: 2–5 years of dedicated hands-on support experience with IBM Netcool products (not just as an end-user/operator).
• Database Knowledge: Working knowledge of relational databases such as IBM DB2 and Oracle SQL.
• Domain Experience: Prior experience in the Telecom OSS/BSS domain is strongly preferred.
• Analytical Skills: Strong troubleshooting, problem-solving, and communication skills to work independently in fast-paced production environments.