Netcool Engineer

Softility Tech Private Limited; Hyderabad; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Softility Tech Private Limited seeks a Senior Engineer/Consultant for IBM Netcool & ITNM in Hyderabad. You will design, deploy, and maintain Netcool/OMNIbus and IBM Tivoli ITNM solutions for global clients.

The role emphasizes event correlation, topology, automation, and integration with ticketing systems like ServiceNow or Jira. A strong telecom/NMS background is required.

Qualifications

• 4–8 years of hands-on IBM Netcool/ITNM engineering experience.
• Strong knowledge of Netcool/OMNIbus architecture and ITNM.
• Experience with Linux/Unix and relational databases (DB2/Oracle).
• Proficiency in scripting (Shell, Python/Perl) for automation.
• Networking knowledge: SNMP, TCP/IP, BGP, OSPF.

Responsibilities

• End-to-end deployment and configuration of IBM Netcool/OMNIbus and ITNM.
• Configure ITNM discovery agents, scoping rules, and topology.
• Develop Netcool OMNIbus probe rules, lookups, and triggers.
• Create Netcool/Impact policies for automated event enrichment and alerts.
• Integrate Netcool/ITNM with ticketing systems like ServiceNow or Jira.
• Provide L2/L3 support and ensure HA and database health.
• Collaborate with clients to gather requirements and deliver monitoring solutions.

Skills

IBM Netcool/OMNIbus

ITNM (IBM Tivoli Network Manager)

Netcool/Impact

Event management

Automation scripting (Python/Perl)

SNMP/REST integration

Linux/UNIX

Databases (DB2/Oracle)

Tools

Linux/Unix tooling

Job description

Job Description: Senior Engineer / Consultant – IBM Netcool & ITNM

Location:

Hyderabad, India (Hybrid/Onsite)

Experience:

4+ Years

Employment Type:

Full-time

Position Overview

We are seeking a skilled and experienced IBM Netcool and ITNM Engineer to join our growing infrastructure services team. In this role, you will be responsible for the design, implementation, customization, and maintenance of IBM Tivoli Netcool/OMNIbus and IBM Tivoli Network Manager (ITNM) solutions for our global clients.

The ideal candidate will have a strong background in telecom/enterprise network management systems (NMS), event correlation, and integrating complex monitoring tools to ensure high availability and seamless network visibility.

Key Responsibilities

• Implementation & Configuration: End-to-end deployment, configuration, and upgrading of IBM Netcool suite (OMNIbus, Web GUI, Impact) and ITNM (IBM Tivoli Network Manager IP Edition).
• Discovery & Topology: Configure and fine-tune ITNM discovery agents, stitchers, and scoping rules to discover complex network topologies accurately.
• Event Management: Write and optimize Netcool OMNIbus probe rules files, lookups, and triggers for event enrichment, deduplication, and correlation.
• Automation: Develop custom Netcool Impact policies for automated event enrichment, notifications, and integration with ticketing systems (e.g., ServiceNow, Jira).
• Integration: Maintain and build integrations between ITNM/Netcool and third-party monitoring tools, Element Management Systems (EMS), and custom APIs using SNMP, syslog, or REST.
• Maintenance & Support: Provide L2/L3 support for the Netcool/ITNM infrastructure, ensuring optimal performance, database health, and high availability (HA/Failover clusters).
• Client Collaboration: Work closely with cross-functional teams and clients to gather requirements, translate them into technical specs, and deliver robust monitoring solutions.

Required Technical Skills & Qualifications

• Experience: 4 to 8 years of dedicated experience in administering and engineering IBM Netcool and ITNM products.
• Core Suite Expertise: * IBM Tivoli Netcool/OMNIbus (ObjectServer architecture, Probes, Gateways).
• IBM Tivoli Network Manager (ITNM) / Precision IP.
• IBM Tivoli Netcool/Impact (Policy writing, IPL/JavaScript, DSA configurations).
• Netcool Web GUI (TIP/DASH) customization and dashboard creation.
• Operating Systems & Databases: Strong hands-on experience with Linux/Unix (RHEL/AIX) and relational databases (IBM DB2, Oracle, or Sybase).
• Scripting & Automation: Proficiency in Shell scripting, Perl, Python, or SQL to automate routine tasks.
• Networking Knowledge: Solid understanding of networking protocols (SNMP v1/v2/v3, TCP/IP, BGP, OSPF) and network topologies (MPLS, VLANs).

Preferred / Nice-to-Have Skills

• IBM Netcool/ITNM certifications.
• Familiarity with ITIL framework (Incident and Problem Management).

Soft Skills

• Strong analytical and troubleshooting mindset.
• Excellent communication skills (both written and verbal) to effectively interact with international clients.
• Ability to work independently and manage project deliverables under tight timelines.