.Net Support Engineer

Questhiring; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Questhiring is seeking a CRM Platform Support Lead to oversee daily operations, support, and continuous improvement of the Microsoft Dynamics 365 CRM platform. You will coordinate a support team, resolve complex incidents, and drive CRM enhancements.

The ideal candidate has strong production support experience, hands-on configuration and development skills, and the ability to mentor junior engineers while aligning CRM solutions with business objectives.

Qualifications

• Must-have: 5+ years with Microsoft Dynamics 365 CRM.
• Strong configuration and development skills for Dynamics 365 CRM.
• Proficiency with Power Platform and Power Apps.
• Proficient in C# / .NET and plugins.
• Experience with SSIS and SQL Server/SQL.
• Familiarity with Logic Apps/Function Apps/Web Apps.
• Nice to have: Azure DevOps and Agile practices.

Responsibilities

• Manage daily operations and support of Microsoft Dynamics 365 CRM.
• Troubleshoot CRM issues and provide technical support to users.
• Handle incidents, service requests, and production issues.
• Manage CRM changes, updates, configurations, and deployments.
• Monitor CRM performance and identify areas for improvement.
• Work on data migration, data cleansing, data quality and security.
• Support CRM reports and dashboards.
• Work with business teams to understand requirements and provide CRM solutions.
• Manage CRM integrations with other systems.
• Maintain CRM technical documentation.
• Ensure CRM security, compliance, and data protection.
• Coordinate with vendors and manage SLA/service-related activities.
• Mentor and guide CRM support team members.

Skills

Microsoft Dynamics 365 CRM

Dynamics 365 CRM Configuration

Power Platform / Power Apps

C# / .NET

Plugins

SSIS

SQL Server / SQL

Logic Apps / Function Apps / Web Apps

Azure DevOps

Agile methodology

Tools

Azure DevOps

Job description

We are looking for a CRM Platform Support Lead who will manage the day-to-day operations, support, and improvement of the Microsoft Dynamics 365 CRM platform.

The person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.

Key Responsibilities

• Manage daily operations and support of Microsoft Dynamics 365 CRM.
• Troubleshoot CRM issues and provide technical support to users.
• Handle incidents, service requests, and production issues.
• Manage CRM changes, updates, configurations, and deployments.
• Monitor CRM performance and identify areas for improvement.
• Work on data migration, data cleansing, data quality and security.
• Support CRM reports and dashboards.
• Work with business teams to understand requirements and provide CRM solutions.
• Manage CRM integrations with other systems.
• Maintain CRM technical documentation.
• Ensure CRM security, compliance, and data protection.
• Coordinate with vendors and manage SLA/service-related activities.
• Mentor and guide CRM support team members.
• Work closely with IT, business, and other technology teams.
• Participate in continuous improvement and CRM enhancement initiatives.

Must-Have Skills

• Microsoft Dynamics 365 CRM – 5+ years
• Strong Dynamics 365 CRM Configuration & Development
• Power Platform / Power Apps
• C# / .NET
• Plugins
• SSIS
• SQL Server / SQL
• Logic Apps / Function Apps / Web Apps
• Azure DevOps – Good to have
• Agile methodology – Good to have

Good to Have

• Experience in Health Insurance / Insurance domain
• NoSQL database knowledge
• Team mentoring / technical leadership experience

Ideal Candidate

Someone who has strong Dynamics 365 CRM technical + production support experience, can troubleshoot and manage CRM operations independently, and has the ability to lead/mentor a CRM support team.