Manager - Service Sales

Eaton Technologies; New Delhi; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Eaton Technologies in New Delhi is seeking a Manager - Service Sales to drive revenue growth through AMCs, spares, batteries, and after-sales solutions. The role focuses on billing, collections, pricing, and service performance across the region, with a strong customer and ASP engagement emphasis.

The ideal candidate has 8–10 years in service/aftermarket sales and a solid background in power systems, UPS, and AR management. Extensive travel and strategic planning are expected.

Qualifications

• Bachelor's in Electrical/Electronics engineering.
• 8–10 years in service sales, AMC sales, or aftermarket technical sales.
• Strong knowledge of UPS, batteries and power systems.
• Experience with AR management, billing and collections.
• Proficient in pipeline tracking, CRM usage and service analytics.
• Familiarity with Salesforce desirable.

Responsibilities

• Drive service revenue through AMCs, spare parts and after-sales solutions.
• Achieve monthly targets for order booking, billing and collections.
• Manage accounts receivable and reduce DSO.
• Provide technical support for service sales opportunities.
• Prepare annual business plans from installed base and identify opportunities.
• Track quotations through lifecycle to drive closure.
• Ensure on-time renewal of AMC contracts with GP and compliance.
• Handle service tenders with documentation and pricing.
• Engage ASPs and customers for lead generation and relationship building.
• Ensure SLA adherence and timely service delivery.
• Travel extensively across the region.

Skills

UPS knowledge

Power systems

AR management

Billing cycles

CRM usage

Education

Bachelor's in Electrical / Electronics Engineering

Tools

Salesforce

Job description

What you ll do:

The Manager - Service Sales is responsible for driving service revenue growth through AMCs, spare parts, batteries, retrofits, and after-sales solutions. The role demands strong commercial discipline, technical understanding, customer engagement skills, and the ability to manage billing, collections, and service performance across the region. The ideal candidate is target-driven, analytical, customer-focused, and capable of strengthening Eaton s installed-base profitability.

• 1. Revenue, Billing Collection Performance
  Achieve monthly targets for order booking, billing, and collections as per the assigned budget.
  Maintain strong command over prospecting, order booking, invoicing, and collection processes.
  Drive disciplined follow-up to accelerate cash flow and reduce aging.
• 2. Accounts Receivable Management
  Work on all outstanding AR to systematically reduce dues month-over-month.
  Bring down the region s DSO (Days Sales Outstanding) through proactive planning and customer engagement.
• 3. Technical Competence Solution Support
  Provide technical support for service sales opportunities including: Battery sizing, Monitoring solutions, Retrofit and upgrade recommendations
  Assist field teams with pre-sales technical clarifications and solutioning.
• 4. Business Planning Opportunity Mapping
  Prepare detailed Annual Business Plans based on the installed base and available service opportunities.
  Identify growth opportunities across AMCs, batteries, spares, and digital service offerings.
• 5. Quote Management Closure Tracking
  Maintain accurate records of all service quotations submitted.
  Track proposals through their lifecycle and drive conversion to order closure.
• 6. AMC Renewal Contract Management
  Ensure 100% on-time renewal of AMC contracts with structured tracking mechanisms.
  Ensure contracts meet required GP (Gross Profit) and comply with all statutory and company standards.
• 7. Tender Handling
  Handle service tenders related to AMC, batteries, and spares including documentation, compliance, and pricing.
• 8. Customer ASP Engagement
  Meet 3-4 ASPs (Authorized Service Partners) / customers per day to ensure lead generation and relationship building.
  Conduct monthly/quarterly service audits at ASP locations to prevent leakage of business.
  Maintain updated hierarchy-mapped records of all ASPs and customers.
• 9. Contractual Service Delivery Performance
  Plan and ensure timely execution of all contractual commitments for customer installations and after-sales service.
  Collaborate with service delivery teams to ensure SLA adherence and continuity of service.
• 10. Customer Satisfaction
  Maintain high customer satisfaction across assigned product lines and customer accounts.
  Resolve escalations proactively and ensure a smooth customer experience.
• 11. Travel Requirement
  Extensive travel across the assigned region to strengthen customer relationships and generate opportunities.

Qualifications:

Bachelor s in Electrical / Electronics Engineering (preferred).
8-10 years of experience in service sales, AMC sales, or aftermarket technical sales roles.

Skills:

"Strong understanding of UPS, batteries, power systems, and related after-sales services.
Solid understanding of AR management, billing, and collection cycles.
Technical aptitude in battery sizing, monitoring solutions, and service application engineering.
Proficient in pipeline tracking, CRM usage, and service analytics.
Familiarity with Salesforce is desirable."
"
Excellent commercial, negotiation, and communication skills.
Ability to manage multiple stakeholders, ASPs, and customer escalations.
"